SAP CRM Solution Architect

  • Detroit, MI
  • Posted 23 hours ago | Updated 23 hours ago

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

SAP
SAP IS-U
Sales
Project Management
Process Integration
Risk Assessment
Master Data Management
Customer Engagement
Customer Experience
Customer Facing
Business Process
Cloud Computing
Agile
SAP C4U
SAP BTP

Job Details

Greetings

We have the below opening with our preferred client. Let me know if you are available and interested in this position. If you are interested, please share a copy of your resume and the best number to reach.

Role: SAP CX Solution Architect (Utilities Domain) Location: Detroit, MI 48226 (Hybrid) Open to candidates willing to immediately relocate to client's location Contract duration: 6

Must Have Skills:
SAP C4C
SAP ISU
SAP BTP

Detailed Job Description:
Project Type: Bluefield SAP CX (C4C Sales) Implementation Integrated with IS-U

Role Overview: We are looking for an experienced SAP CX (C4C Sales) Solution Architect to lead the design and implementation of SAP Customer Experience solutions for a leading utility client. The role requires strong solutioning expertise across SAP C4C Sales, deep understanding of utilities business processes, and hands-on integration knowledge with SAP IS-U and SOM systems. The candidate will also drive architecture decisions involving SAP BTP, CPI, OpenText, and DocuSign, ensuring seamless process integration and superior customer engagement capabilities.

Required Skills, Experience & Qualification:
14+ years of overall SAP experience, with 8+ years in SAP CX/C4C Sales Cloud implementation and architecture.
Proven experience in Utilities domain, with exposure to SAP IS-U and SAP SOM integration.
Strong knowledge of SAP BTP Build Apps, SAP CPI (Cloud Platform Integration), OpenText, and DocuSign integration with SAP CX.
Hands-on experience in configuring and customizing C4C Sales, including master data, sales processes, activities, and analytics.
Deep understanding of end-to-end Lead-to-Cash and Service processes in a utility environment.
Experience in project management activities, including planning, risk assessment, stakeholder communication, and delivery tracking.
Excellent communication and client-facing skills, with the ability to present and defend architecture decisions to senior stakeholders.
Experience working in agile/hybrid project environments is an advantage.
SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track.
Prior experience with Greenfield implementations or large-scale CX transformation programs.

Certifications Needed:
Yes. SAP Certified in SAP C4C Sales Cloud or SAP CX Solution Architect track

Thanks & Regards,
Vamshi
P: +1 || E:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.