Sr. User Trial Project Engineer

Position Summary

\tLead and manage overall User Trial testing for Samsung's unreleased products
\tEnsure successful execution of multiple projects simultaneously
\tStrategic planning and execution, identify and mitigate potential risks
\tMeet market impact and product specification standards
\tCollaborate with Client-side Project Management, R&D, and QA teams
\tGather project considerations and information for comprehensive project plans
\tReview defects registered by end-users and facilitate communication with R&D
\tCommunicate high-priority risk defects/events to middle and upper management
\tCoordinate with inter-departmental teams to track carrier and manufacturing schedules
\tCoordinate User Trial project schedules and testing considerations.

Role and Responsibilities

• Manage overall User Trial operation including site and user related tasks on multiple projects
• Communicate with Client-side Project Management, R&D, and QA team to gather project considerations and information used to create project plans
• Monitor and control with consideration to metrics and KPI, while demonstrating the ability to execute documented or new mitigations for events increasing risk to the project
• Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders
• Evaluate project acceptance based on market impact and product specification (Technical)
• Communicate high priority risk defects/events to middle and upper management
• Collaborate with inter-departmental teams to track carrier and manufacturing schedules to coordinate User Trial project schedules and testing considerations
• Ensure all project conditions and tasks have been met to completion by team or contracted resources and confirm project delivery through closing
• Create, distribute, and report User Experience or Defect related surveys based on high priority, targeted impacting end-user features to upper management
• Coordinate with security team for any security related matters to prevent such incident from happening during UT Project period
• Plan and execute OTA deployments in an internal testing environment through device/system configuration of multiple internal and carrier specific systems.
• Gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• Determine course of action for the completion of objectives and tasks with limited instructions.
• [Quality Audit] Participate in examining key activities and output for each milestone.
• [Process improvement] Participate in evaluating and improving processes.
• [Quality index management] Collect data in order to discover a software quality index.
• Works on problems of limited scope. Follows standard practices and procedures.

Skills and Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 3+ years of experience in user management, sample management, security management, and project management in a technology or telecommunications company.
• Strong understanding of user trial processes, including recruitment, sample management, security protocols, and KPI tracking.
• Experience in designing and managing surveys, as well as analyzing data to derive insights.
• Knowledge of website design and maintenance, particularly for legal agreements such as NDAs.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and adapt to changing priorities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and web development tools (HTML, CSS, JavaScript).

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