User Acceptance Test (UAT) Analyst

The UAT Analyst will test Oracle s Opera Cloud PMS system as well as the Hosted Colleague Advantage system. The UAT Analyst will test PMS platforms and integrations. This includes researching, documenting, and escalating software specifications throughout the testing process. The position responsibilities outlined below are not all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

POSITION RESPONSIBILITIES:

• Will collaborate closely with the broader Global PMS Team. The UAT Analyst supports the direction of the PMS Strategy & UAT Manager and key responsibilities include (but not limited to) Colleague Advantage, Opera PMS, and more.
• Acquire a technical understanding of the system and platform being used
• Thoroughly test solutions using relevant approaches and tools
• Conduct research into software-related issues and products
• Document, escalate, and prioritize findings/issues about specific testing requirements
• Identify risks and issues
• Ability to multi-task and meet deadlines.
• Create certification Sign-Off packet, deliver to appropriate parties, and obtain a signature for approval to deploy
• Prepare operational and technical release documentation and communication
• Effectively prioritize and execute tasks in a fast-paced environment
• Work both independently and in a team-oriented, collaborative environment
• Flexible and adaptable to learning and understanding new technologies

EXPERIENCE AND QUALIFICATIONS:

• Strong verbal and written communication skills
• Have at least two years of experience in at least two operational areas at a Hotel: Guest Reception, Housekeeping, Guest Services, Reservations, and Revenue.
• Demonstrate analytical and problem-solving skills
• Open minded, solution oriented and a very good team player
• Must have Opera experience
• Must have experience in developing and executing a well-defined approach to problem-solving.
• Highly organized to meet timelines
• Familiar with hotel application usage and strategic thinking to understand the business impact. Experience with Opera PMS, Reserve CRS, PRIO, POS, and/or Guest Service Systems.

PREFERRED SKILLS:

• Associate degree (at least two years of college) or comparable work experience
• Experience with JIRA preferred
• Opera PMS, Reserve CRS, HotSOS, Colleague Advantage, Digital Check-In

EDUCATION:

• High school diploma required or relevant experience.

Salary/ Rate: $40-$45/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.

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AI-Assisted Interview Experience (Pete & Gabi Rebecca):

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools including our proprietary platform Pete & Gabi Rebecca to support parts of the interview process. These tools help us:

• transcribe interviews,
• summarize candidate responses,
• generate job-related insights
• streamline communication and scheduling.

Please note that

• AI does NOT make hiring decisions.
• All decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits.
• It is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

For certain positions, you may participate in:

• a technical interview
• a coding challenge
• a case study
• a client-specific assessment.

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate s profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate

At PTP, every candidate has the right to:

• Request a non-AI interview path
• Ask how your data is being used
• Request access to transcripts or interview recordings
• Request deletion of your AI-recorded interview
• Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience

Our Commitment:

For more than 27 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We re committed to a hiring process that is:

• transparent
• compliant
• equitable
• powered by innovative technology that enhances not replaces human judgment.

Welcome to the future of hiring at Peterson Technology Partners.

We re excited to learn more about you

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.