Overview
On Site
USD 50.00 - 52.00 per hour
Full Time
Skills
HTTPS
Roadmaps
FOCUS
Collaboration
Storage
Middleware
Network Security
Accountability
Service Level
Cloud Computing
Testing
Management
Genesys
Routing
Real-time
Reporting
Interactive Voice Response
IEX
Workforce Management
HTTP
TCP/IP
Dragon NaturallySpeaking
DNS
LDAP
Firewall
TLS
Load Balancing
Oracle
Microsoft SQL Server
IHS
IBM HTTP Server
Apache HTTP Server
Microsoft IIS
Microsoft Operating Systems
Microsoft Windows Server
Red Hat Enterprise Linux
Linux
Shell
Scripting
Secure Shell
Java
Python
Soft Skills
Communication
ROOT
Taxes
Life Insurance
Business Transformation
Law
Job Details
Skills
genesys, Genesys engage, avaya, nice, Cyara, https
Top Skills Details
genesys,Genesys engage,avaya,nice,Cyara,https
Description
As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You'll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).
Job Description:
The team is responsible for contact center technologies that is moving to Genesys Cloud. This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.
Activities for all environments include patching, currency, certificate management and after hours support and more.
Skills Required:
a. Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.
b. Nice IEX workforce management knowledge and connectivity
c. Virtual Hold queue to call back technology and connectivity.
d. Cyara monitoring and test platform
Technical Skills:
HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python
Soft Skills:
Good oral and written communication to interact effectively with Internal Business Partners
Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem
Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls
Pay and Benefits
The pay range for this position is $50.00 - $52.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Application Deadline
This position is anticipated to close on Jun 26, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
genesys, Genesys engage, avaya, nice, Cyara, https
Top Skills Details
genesys,Genesys engage,avaya,nice,Cyara,https
Description
As a Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on architectural standards, technology roadmaps, industry trends and business requirements. The expertise you provide will focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You'll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).
Job Description:
The team is responsible for contact center technologies that is moving to Genesys Cloud. This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.
Activities for all environments include patching, currency, certificate management and after hours support and more.
Skills Required:
a. Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.
b. Nice IEX workforce management knowledge and connectivity
c. Virtual Hold queue to call back technology and connectivity.
d. Cyara monitoring and test platform
Technical Skills:
HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python
Soft Skills:
Good oral and written communication to interact effectively with Internal Business Partners
Excellent troubleshooting skills with the ability to resolve issues quickly and identify the root cause of the problem
Proficient at analyzing complex architecture documents and gather requirements through appropriate follow up questions on conference calls
Pay and Benefits
The pay range for this position is $50.00 - $52.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Columbus,OH.
Application Deadline
This position is anticipated to close on Jun 26, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.