Sr. Customer Success Manager

Overview

Remote
Depends on Experience
Contract - W2

Skills

Customer Success Manager

Job Details

Hi

We have an immediate Openings with Our Direct Client for a Long-term contract position

Job Title Senior Customer Success Manager (Sr. Manager, Account Management)

Location: Remote

Duration: 12 months

About the Role

Client is hiring a Senior Customer Success Manager to join our growing Customer Success team.

This is a rare chance to work in a fast-moving, startup-like environment with the resources of a Fortune 500 company behind you. You'll partner with global retailers, including Gap, to deliver cutting-edge retail analytics products powered by AI and machine learning. Your work will directly impact how our customers grow revenue, improve operations, and stay ahead in a dynamic market.

What You ll Do

Build trusted, consultative relationships across all levels of customer organizations

Align customer goals with CB4 s platform capabilities and retail analytics solutions

Monitor and analyze customer data to uncover insights and drive proactive recommendations

Own renewals and identify expansion opportunities within the existing client base

Lead strategic planning and QBRs to ensure long-term customer success and value realization

Serve as the voice of the customer internally, driving feedback into product and strategy

Develop repeatable best practices and scalable customer engagement strategies

Stay ahead of customer needs and evolving priorities with thoughtful, forward-looking planning

Maintain consistent, value-driven communication with key stakeholders

Run cross-functional projects with precision and clarity

What You Bring

Bachelor s degree or equivalent experience

4+ years of experience in Customer Success, Account Management, Consulting or a related field

Strong relationship-building skills, especially with executive-level stakeholders

Analytical mindset with the ability to translate data into action

Proven experience driving successful customer outcomes in a high-growth or fast-paced environment

Ability to influence and align cross-functional teams around customer needs and outcomes

Comfort navigating ambiguity and making decisions with incomplete information

Exceptional written and verbal communication skills

A collaborative, ownership-driven attitude and strong internal drive to deliver results

Experience working with retail technology used in brick-and-mortar stores is a strong plus

If interested, Please share below details with update resume:

Full Name:

Phone:

E-mail:

Rate:

Location:

Visa Status:

Availability:

SSN (Last 4 digit):

Date of Birth:

LinkedIn Profile:

Availability for the interview:

Availability for the project:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.