Help Desk Analyst Remote (Only local)

Overview

Remote
On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

SANS
Help Desk
Customer Support
Active Directory
Technical Support
Customer Service
Information Technology
Computer Networking
LAN
Laptop
Printers
Ghost
Repair
Network
Computer Hardware
Emulation

Job Details



Job Id: 11616752

Title: Help Desk Analyst

Location: Remote - 601 East 18th Avenue Suite 250 Denver, Colorado 80203

Duration: 6+ Months

Client: State of CO - OIT

Position Summary:

QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service. Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems. The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state. Specific Services Required Desktop Services: Considerable imaging and deployment experience required. Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must. Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.





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