Product Manager

Summary

We are seeking a Product Development Manager to oversee, develop and coordinate complex IT product and solution development initiatives for the ServiceNow platform. The selected candidate will work with stakeholders to manage delivery schedules, technical integration, and product performance, ensuring alignment with the Department's business goals and technology standards. This role requires a hands-on leader with experience in product lifecycle management, including development planning, feature delivery, and release cycles for software-based solutions. The Product Development Coordinator will serve as a liaison between business owners and technical teams, balancing business priorities with technical constraints and ensuring quality product delivery. Responsibilities include assisting with managing schedules, resolving delivery risks, development work, facilitating stakeholder alignment, and supporting the transition of new capabilities into operations. The candidate must demonstrate strong organizational, technical, and customer-facing communication skills, as well as experience coordinating delivery roadmaps with enterprise architecture and engineering teams.

Job Description

• Oversee and coordinate the delivery of software-based products or enhancements, from planning through implementation, across multiple teams and vendors.
• Facilitate collaboration between business users, technical developers, and enterprise architecture to ensure product solutions meet business needs and technical standards.
• Develop and maintain product roadmaps, release schedules, and delivery milestones.
• Track and report on the status of development activities, readiness for release, and risk mitigation strategies.
• Support business teams by translating requirements into actionable delivery plans and monitoring fulfillment through each development stage.
• Serve as a liaison with end users, addressing integration questions, custom development issues, and post-deployment support planning.
• Align product development timelines with available resources, funding, and procurement cycles.
• Lead or support prototyping, technical evaluations, or solution testing efforts prior to production release.
• Coordinate change management, customer communications, and stakeholder training related to new or updated product features.
• Ensure smooth transition of new functionality from development to operations and user adoption.

Required Qualification

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Communication or other related field; or job-related experience on a year-by-year basis.
• Minimum of 7 years of experience in IT product development, engineering, or project delivery, with emphasis on software lifecycle management.
• At least 5 years of experience leading cross-functional teams through complex product or technology solution delivery in a high-tech or government environment.
• Demonstrated ability to manage product development timelines, release planning, and stakeholder expectations across technical and business domains.
• Experience coordinating software or system integration activities and ensuring post-deployment support and readiness for the ServiceNow platform.
• Familiarity with agile and iterative delivery methods, backlog grooming, and sprint planning is preferred.
• Strong communication and presentation experience, especially in conveying product functionality, performance metrics, and delivery progress to business owners and leadership.
• Experience with SharePoint 365, Microsoft Project, and collaborative product planning tools is highly desired.