Overview
Skills
Job Details
Hi.
I just received details on a great job that I believe you would be a great fit for. Please take a look below and share your interest.
TITLE- Services Delivery Manager (security)
LOCATION- MUST BE LOCAL TO Columbia, SC ONSITE
DURATION- 6 +MONTHS
INTERVIEW-= VIDEO
"As a Service Delivery Manager, you will manage a diverse team of analysts and engineers who manage, maintain and operate cyber infrastructure and tools as well as provide 24/7 monitoring, alerting and incident response. This role manages service teams, maintains client satisfaction, oversees service quality, and drives continuous improvement initiatives. You will work closely with Deloitte s Security Operations Center (SOC) Delivery pool and the Network Security and Information Security tower leads as the escalation point for all operational and service-related tickets and projects, as well as service level agreements (SLAs)"
Required Skill(s):
- Bachelor s degree in Business, Information Technology, or a related field (Master s degree preferred). - this is a requirement
Work fulltime onsite at client offices in Columbia SC
5+ years of experience in service delivery, operations management, or a related field.
Extensive experience and a strategic understanding of security technologies such as: Security information and event management (SIEM), IDS/IPS, Web Application Firewall (WAF), Endpoint detection and response (EDR), Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, etc.
Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.
Strong leadership and people management skills.
Excellent communication, negotiation, and interpersonal abilities.
Proven experience managing client relationships and delivering high-quality services.
Analytical skills with experience in performance metrics and reporting.
Familiarity with ITIL or other service management frameworks is an advantage.
Preferred Qualifications:
Client-focused mindset and strong problem-solving abilities.
Ability to manage multiple priorities and work effectively under pressure.
Proficiency in service management tools and platforms.
Strong organisational and project management skills.
Understanding of common network infrastructure devices such as routers and switches
Understanding of basic networking protocols such as TCP/IP, DNS, HTTP
Detailed knowledge in system security architecture and security solutions