Overview
Skills
Job Details
Description
Client is seeking a highly skilled Unified Communications Engineer to design, deploy, and manage our advanced communication systems. The ideal candidate will bring over 8 years of technical expertise, leadership experience, and a results-driven mindset to ensure seamless communication solutions that meet our business goals.
Key Responsibilities:
Design and implement scalable VoIP solutions, ensuring seamless voice and video communication.
Manage and maintain Cisco Unified Communications systems (CUCM, Unity Connection, Contact Center, etc.).
Perform troubleshooting, routine maintenance, and QoS optimization for communication systems.
Collaborate with cross-functional teams to integrate VoIP systems with data networks.
Develop automation scripts to enhance efficiency and reduce manual tasks.
Conduct regular system health checks and monitor network performance.
Maintain Unified Communication architecture diagrams and detailed system documentation.
Provide technical support, manage special projects, and streamline processes to improve system efficiency.
Qualifications
Required Experience:
8 years of experience in Unified Communications, VoIP, and telecommunication systems.
Proficiency in tools like PowerShell, ServiceNow, and SharePoint.
Strong understanding of Cisco Unified Communication technologies including Cisco Call Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), Cisco UCS, and Cisco Comstice.
Experience with Calabrio, Stonefax, Microsoft InGenius, and Nuance is a plus.
Understanding of networking protocols (SIP, WAN, TCP/IP, MPLS, etc.).
Strong leadership, research, and project management skills with a proven ability to deliver complex solutions.
Education:
Bachelor s degree in computer science, Information Technology, or a related field. Equivalent experience may be considered.
Certifications (Preferred):
Cisco Certifications (CCNA, CCNP, CUCM, etc.) and CompTIA Security+ certification.
Any relevant Unified Communications certifications.
Microsoft Azure certifications.
Additional Information:
This position requires on-call support for telephony systems and infrastructure.
The candidate must be able to work independently and as part of a team to meet organizational objectives.
Requires 3 days at customer site in Washington, DC.