Overview
On Site
$30 - $35
Contract - W2
Contract - 12 Month(s)
Skills
Microsoft Windows Server
Brocade
Active Directory
Computer Networking
Documentation
Microsoft
Dragon NaturallySpeaking
Help Desk
Management
Inventory
Onboarding
Network
Patch Management
Wireless Communication
Microsoft Office
Microsoft Azure
Server Administration
Group Policy
Switches
DNS
Communication
Wireless Networking
Performance Tuning
Scripting
Provisioning
Microsoft Operating Systems
ENTRA ID
TROUBLESHOOTING
INFRASTRUCTURE SUPPORT
SYSTEM SUPPORT TECHNICIAN
Job Details
Position: IT - DJJ - Network Technician Intermediate Location: Columbia, SC (Onsite)
Experience: 10+ Years
DAILY DUTIES / RESPONSIBILITIES
Key Duties
Help Desk & Ticket Management
- Respond to and resolve help desk tickets related to:
Wired and wireless network issues
Network account onboarding and offboarding via custom scripts
Infrastructure-related incidents
On-Call Support Rotation
- Level 1 Support: On-call every 3 weeks for critical site support (network outages)
- Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
Infrastructure Projects
- Assist in network rollouts, upgrades, and cleanup efforts
- Participate in planning and execution of infrastructure improvements
- Support documentation and inventory of network assets
Administrative & Technical Expertise
- Provide support for Microsoft administrative tasks, including:
Entra ID (Azure AD) management
Group Policy and user provisioning
Microsoft 365 administration - Assist with server administration tasks, including:
Basic Windows Server maintenance
Monitoring and performance tuning
Patch management and updates
REQUIRED SKILLS
- 5 years of experience with Microsoft Entra ID and general Microsoft administration
- 5 years of experience with Windows Server environments
- 10 years of experience in troubleshooting networking issues (wired/wireless)
- 5+ years of experience responding to help desk requests via a ticketing system
- Ability to work independently and collaboratively in a team setting
- Excellent communication and documentation skills
PREFERRED SKILLS
- Experience with Deskpro ticketing system
- Experience with Active Directory, DNS, and Group Policy
- Experience with RuckBrocade network switches
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