Overview
On Site
Depends on Experience
Full Time
Skills
Help desk
Software
hardware
Trouble shooting
Job Details
Required Skills
- Problem-solving skills.
- Analytical skills.
- Customer service experience.
- Patience.
Excellent communication skills, written and verbal.
Preferred Skills
Responsibilities:
- providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
- They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
- Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.