SalesForce Service Cloud Solution Architect

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Service Cloud
sales cloud
experience cloud
crm

Job Details

Job Title: SalesForce Service Cloud Solution Architect

Location- Roseland, NJ

EXP- 10+

Onsite

Technical:

  • SalesForce Service Cloud Solution Architect and Implementation expert
  • specifically case page and call and chat integration across large scale implementation
  • Migrations from Siebel systems
  • Functional Consultant experience

Here's what you can expect on a typical day:

1. Scrums. You'll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities. You are a key member of the team, helping bridge the technical requirements between product management and development.

2. Feature Design. You'll lead feature design to bring the art of the possible to life. You're always learning and researching new industry trends to make our products better. You'll incorporate what makes sense for on our clients, the market, and the company's goals into your features.

3. Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, product managers, other solution architects, and UX teams, to name some, to continually drive innovation and make the product the best it can be.

4. Measurement. You will measure, monitor and report product metrics, product outcomes and business outcomes.

5. Variety of work. There is no typical day. You could be working on feature design, new features, product enhancements or business improvements. Best part? You'll get to see those ideas come to life.

6. Presentations. You'll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

PREFERRED QUALIFICATIONS:

* 10+ years of Product Management and Technical Solution Design Experience.

* The ideal candidate is versed in Salesforce product strategy, development, design, and rollout, with a penchant for user experience.

* Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale is a plus

* Experience in Human Capital Management is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Comprehensive Resources Inc.