Level 3 Audio and Visual Technician

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Our client is currently seeking a Level 3 Audio-Visual Technician to join their team onsite in Folsom, CA. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands-on training and experience.

Duties and Responsibilities :

• Quickly troubleshooting AV systems with minimal use of BKMs
• Engage external vendors for RMA replacement and out of scope maintenance
• Improvise and use creative troubleshooting to work around rooms that are "hard down"
• Building and maintaining IPL GC3 Files (removing and adding drivers)
• Updating Extron and AMX firmware for preventative maintenance
• Requires an in-depth knowledge of the functionality of monitors, projectors, and video conferencing systems
• Managing and completing quarterly preventative maintenance projects
• Creating / resolving break / fix tickets by monitoring client ticketing system
• Engaging customers' requests for meeting support
• Escalating large break / fix issues and workarounds to VC Lead Technician
• Manage site inventory and spares with use of database
• Acting as point of contact for Level 2 technicians
• Engaging VC Lead on site for large project deployments and floor renovations and escalations

Skills and Qualifications :

• Minimum 3+ years of audio / visual experience desired
• Complete knowledge of live sound signal flow and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
• Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
• May be required to travel between sites using personal vehicle / company van
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Wage Range :
The rate for this position is between $22.00 - $25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .