Sr Advanced Apps Developer Specialist (ServiceNow)

Senior Advanced Apps Developer Specialist

EDUCATION REQUIREMENTS: Bachelor's degree in Information Technology, Engineering and/or related field or equivalent experience, plus 8 years of related experience or Master's degree and 6 years of related experience.

CLEARANCE REQUIREMENTS: Due to the nature of work performed within our facilities, U.S. citizenship is required.

Imagine a world-class engineering environment. Now add a team of exceptional talent along with technologies that are so advanced they're often classified. That's what you'll find at General Dynamics Mission Systems. Here you'll lead amazing engineers as they invent the technologies, products and services that help our service members, intelligence analysts and first responders keep our nation safe. If you want the chance to lead, it's time to bring your talent to General Dynamics Mission Systems.

We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between.

In our highly collaborative, global environment, you'll be involved in every phase of application development lifecycle, consulting and collaborating with business leaders, end user, IT staff, vendors, and other third parties. Essentially, you'll use development and applications administration/support skills in the configuration, customization, maintenance, and interfacing of Commercial of the Shelf (CoTs) business applications in the GDMS infrastructure. Your responsibilities will include requirements specification, solution design, prototype plans, developing and testing code, solution release, and supporting issue analysis and resolution. We'll rely on you to design creative prototypes according to specifications, write high quality source code to program complete applications within schedule deadlines and ensure application interoperability with IT infrastructure components while ensuring compliance with wide-ranging information security requirements.

Position Overview:
The ServiceNow Developer will serve as the subject matter expert (SME) for the Vulnerability Response (VR) application and related SecOps modules within the ServiceNow platform. This role is responsible for designing, developing, and maintaining solutions that support enterprise vulnerability management processes, ensuring seamless data flow, effective remediation workflows, and strong integration with security tools.

In addition to SecOps expertise, the developer will act as a key designer and builder of ServiceNow catalog items, request workflows, and automated processes across ITSM, ITOM, and other platform capabilities. The role includes day-to-day system administration, platform configuration, release management support, and ensuring adherence to governance, best practices, and architectural standards.

Key Responsibilities:

• Serve as the primary technical Subject Matter Expert (SME) for ServiceNow Vulnerability Response within the ServiceNow platform.
• Support upgrades for ServiceNow Vulnerability Response
• Design, configure, and enhance ServiceNow Vulnerability Response applications.
• Support integrations with external vulnerability scanning tools (e.g., Tenable)
• Develop automated processes for vulnerability ingestion, assignment, grouping, prioritization, and remediation workflows.
• Work closely with InfoSec teams to optimize vulnerability lifecycle processes.
• Build and maintain Flows, Subflows, Workflows, Business Rules, Script Includes, UI Policies, Scheduled Jobs, and other platform components.
• Support catalog development, request automation, and fulfillment processes.
• Collaborates with a team of IT professionals to establish specifications for new applications.
• Contribute to platform-wide enhancements including CMDB, Incident, Problem, Change, and custom apps as needed.
• Troubleshoot issues, resolve defects, and support end-user inquiries.
• Conducts both functional and non-functional testing.
• Consults and collaborates with business leaders, end user, IT staff, vendors, and other third parties throughout the application development lifecycle.
• Independently document product requirements, design solutions, develop prototype plans, write, and test code, and provide support for issue resolution.
• Develops, administers, and supports applications and associated data in the GDMS infrastructure.
• Designs innovative prototypes according to specifications.
• Create technical documents to accurately describe application design and code.
• Ensures applications seamlessly integrate and interoperate with other systems, subsystems, and IT infrastructure components while maintaining compliance with comprehensive information security requirements. (e.g. interface management, data integration systems, job automation).
• Reviews and updates existing applications to reprogram, adding new features as needed.
• Recommends coding solutions to resolve issues and improve applications efficiency for business process automation.
• Writes high-quality source code to develop functional applications within schedule deadlines.
• Troubleshoots and debugs applications.
• Performs unit and integration testing prior launch, using sample data sets to ensure program output meets the requirements. Conduct design reviews, performance testing and peer code reviews.
• Removes obstacles to progress and contributes strategic direction to development methodologies and practices. Proactively seeks to incorporate product improvements independently.
• Leads, plans, and executes projects, small initiatives, and/or cross-functional teams.
• Supports the management of high risk, high profile, tight schedule, and complex outcomes with composure.
• Moderate business travel may be required.

Knowledge, Skills & Abilities:

• Strong expertise with SecOps Vulnerability Response.
• Proficient in JavaScript, Glide APIs, Flow Designer, and platform automation tools.
• Solid understanding of ITSM processes and ServiceNow data structures.
• Understands business stakeholder requirements, gain a thorough understanding of their desired business outcomes, and translates them into application features.
• Demonstrated expertise in application development, including design, construction, and support, with a proven track record of adaptability and change management in response to evolving business needs.
• Advanced experience with data queries, integration software, data manipulation, and reporting, while demonstrating subject matter expertise in IT solution construction and in-depth application administration knowledge.
• Provide technical leadership and act independently on large and unique tasks, leveraging highlevel experience as a developer, systems integrator, systems engineer, or solutions architect. Consistently deliver on development efforts, frequently exceeding expectations, and commitments.
• Develop innovative solutions for highly complex, cross-domain problems requiring substantial business acumen, technical expertise, and creativity. Demonstrate advanced analytical thinking and complex problem-solving capabilities.

Education and Experience:

• Bachelor's degree in Information Technology, Engineering and/or related field or equivalent relevant experience.
• 3-5+ years of hands-on development experience within ServiceNow.
• Experience integrating third-party vulnerability scanners and/or CMDB enrichment tools.
• Experience with IntegrationHub, MID Servers, REST/SOAP integrations.
• Experience with Agile delivery methodologies.

Required

• Top 3 Required Skills (leave blank if you don't know) - ServiceNow, Incident Response, CMDB
• Home run/desired skills (leave blank if you don't know)- DoD Experience
• Contract Type and Duration - 12+ Months
• Bill Rate/Salary - 90/hr.
• Worksite location - Remote
• Remote details - N/A
• Detailed interview/hiring process - Virtual
• MSA Status - executed