Business Process Analyst

  • Pennsylvania Furnace, PA
  • Posted 8 hours ago | Updated 8 hours ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - 10 Month(s)
100% Travel

Skills

Microsoft Dynamics CRM
SAP ERP

Job Details

Location: Valley Forge, PA (Hybrid: 3 Onsite / 2 Remote)
Duration: 10 Months (Extendable)

Contract: W2

Visa: H1B

Client: A leading Energy & Utilities provider the largest propane distributor in the U.S., serving 1.3M+ customers nationwide.

Job Overview:

We re seeking a Business Process Analyst to support key digital transformation initiatives across Call Center operations, Online Customer Portals, and Back Office billing. You'll work as the bridge between business and IT, driving process improvements and aligning tech solutions with business needs.

Key Responsibilities:

Analyze & map current/future-state processes (Call Center, Portal, Billing)

Translate business needs into actionable technical deliverables

Support business case development, testing, and documentation

Lead process redesign and collaborate with solution architects

Required Skills:

  • 5+ years as BPA in large-scale tech/process improvement projects

  • Strong in Visio, process documentation, and stakeholder engagement

  • Preferred: Experience in Energy, Utilities, or related industries

  • Familiarity with Microsoft Dynamics (CRM) & SAP (ERP)

  • Proficient in Agile, Waterfall, and hybrid PM frameworks

  • Tools: Slack, Visio, CRM/ERP platforms

  • Excellent communication & problem-solving skills

Education: Bachelor s Degree required

 

 

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