Overview
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
50% Travel
Skills
JavaScript
Glide
REST/SOAP APIs
ServiceNow ITOM
HAM/SAM
Workspace Service Delivery
CMDB architecture
Discovery patterns
SAM license models
hardware lifecycle
ServiceNow Certified System Administrator (CSA) and relevant module certifications (e.g.
ITOM Specialist
SAM/HAM Implementation Specialist)
Job Details
Job description:
Key Responsibilities
- Implement and configure ServiceNow modules: ITOM, HAM/SAM, and Workplace/Workspace Service Delivery.
- Lead the development and integration of Discovery, Service Mapping, and Event Management workflows.
- Design and implement asset lifecycle workflows, compliance tracking, and license optimization using SAM Pro and HAM Pro.
- Collaborate with business and technical teams to define workspace service experiences (e.g., room booking, desk reservations, wayfinding).
- Integrate with third-party tools and data sources (CMDB, procurement systems, monitoring tools, etc.).
- Ensure data accuracy, process compliance, and CMDB integrity.
- Participate in ServiceNow upgrades, patching, and continuous service improvements.
- Provide technical documentation, training, and knowledge transfer to stakeholders.
Required Qualifications
- 5+ years of hands-on experience with ServiceNow.
- Proven expertise in ServiceNow ITOM, HAM/SAM, and Workspace Service Delivery.
- Strong understanding of CMDB architecture, Discovery patterns, and data normalization.
- Experience with SAM license models, hardware lifecycle, and vendor integrations.
- Knowledge of scripting (JavaScript, Glide), workflows, Flow Designer, and integrations (REST/SOAP APIs).
- ServiceNow Certified System Administrator (CSA) and relevant module certifications (e.g., ITOM Specialist, SAM/HAM Implementation Specialist)
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