Technical Support

Overview

On Site
$$35/hr on W2
Contract - W2
Contract - 12 month(s)

Skills

Customer Service
Process Documentation
Active dIrectory
technical support
Communication skills
software troubleshooting
patch management
Network Administration
Server Support
hardware diagnostics
LAN support
telecommunications support
Windows OS
IT project coordination
remote support tools
security enforcement
virus remediation
IT service management
team leadership.

Job Details

Job Title: Technical Support
Location: Detroit, MI, Fully Onsite, 5 days/week (Local candidates only)
Interview Type: Onsite, in-person interviews required Education Requirements:
Bachelor's degree with 21 semester (32 term) credits in IT-related fields.
OR
Associates degree with 16 credits + 2 years of IT experience
OR
High school diploma + 4 years of related IT experience

Required Experience:

  • Information Technology Programmer/Analyst P11: Entry-level

  • Programmer/Analyst 12: 2 years of relevant professional experience

Job Description:

  • Provide on-site and remote technical support and diagnostics

  • Implement and support computer hardware, software, and network tools

  • Lead teams and oversee the creation of IT processes and procedures

  • Administer local servers, backups, user rights, and network security

  • Install and troubleshoot networking components

  • Maintain documentation and ensure compliance with IT security standards

  • Participate in IT project planning, coordination, and reporting

Top Required Skills:

  • 3+ years of IT experience

  • 3+ years of customer service experience

  • Strong diagnostic and troubleshooting skills

  • Experience with network hardware/software

  • Onsite desktop and technical support

  • Server and LAN administration

  • Communication and leadership abilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.