Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
IVR Contact Center
Genesys
Job Details
The following requirement is open with our client.
Title : IVR Contact Center with Genesys
Location : Phoenix AZ (Onsite)
Relevant Experience (in Yrs.) : 9+
Detailed Job Description:
- Candidate must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.
- Candidate must be able to :
- Assess the current Genesys architecture (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and design a migration roadmap to a CCaaS platform.
- Evaluate and recommend which components of Genesys should be migrated, retired, or replaced.
- knowledge of Routing Logic & WFM
- Analyze existing routing logic and translate it into equivalent or optimized configurations within the new CCaaS environment.
- Guide team on migration and integration of WFM functionalities, ensuring alignment with forecasting, scheduling, and intraday management requirements.
- Identify opportunities to enhance customer experience using AI intent detection, virtual assistants, predictive routing, sentiment analysis, and more.
Must skills:
- IVR Contact Center
- Genesys
Thanks And Regards
Arun Kumar
Technical Recruiter
Ascii Group LLC
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Email:
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