Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 month(s)
No Travel Required
Skills
ServiceNow
Excel
Application Support
Data Management
IT support
communication
Word
troubleshooting
Zendesk
collaboration
documentation
System Administration
LARS
Customer Service
Workflow Management
Licensing
Configuration Management
Regulatory Systems
Job Details
Requirements:
- 3 years of experience in application system administration or program support.
- Proficiency in application support platforms like Zendesk or ServiceNow.
- Experience with configuring system settings, user permissions, and automated workflows.
- Experience in maintaining logs, tracking system changes, and organizing documentation in SharePoint.
- Experience with IT support workflows and troubleshooting methodologies.
- Experience with licensure processes and regulatory requirements.
- Strong interpersonal and written communication skills.
Responsibilities:
- Maintain and support the Licensure and Regulation System (LARS) and Zendesk.
- Resolve system issues and process change requests efficiently.
- Complete routine support tickets and day-to-day system tasks.
- Manage and complete assigned configuration requests for LARS and Zendesk.
- Document all modifications made to the Licensure and Regulation System.
- Collaborate with application coordinators for requirements gathering and sign-off.
- Ensure all system changes and communications are logged and tracked.
Founded in 1999, Resource soft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resource soft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resource soft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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