Overview
On Site
USD 25.00 - 30.00 per hour
Contract - Independent
Contract - W2
Skills
Bilingual
FOCUS
Technical Support
Issue Resolution
Accessibility
Mobile Devices
Collaboration
Management
Documentation
Fluency
Japanese
English
Communication
Remote Support
Computer Hardware
Network
Active Directory
Cisco
Citrix
Dell
Android
Backup
Configuration Management
Customer Service
Conflict Resolution
Problem Solving
Attention To Detail
Organized
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.
Responsibilities:
Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.
Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.
Manage and maintain system configurations, ensuring optimal performance and user accessibility.
Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.
Support mobile devices, including Android and Apple products, ensuring seamless functionality.
Collaborate with team members to implement and manage Cisco and Citrix technologies.
Perform regular maintenance and updates for Dell hardware and other computer systems.
Ensure proper documentation of support activities and resolutions for future reference.
Monitor and address system alerts to prevent potential disruptions.
Deliver excellent customer service while adhering to company standards and best practices.
Requirements
Fluency in both Japanese and English, with strong communication skills.
Proven experience in desktop support, including troubleshooting hardware, software, and network issues.
Expertise in technologies such as Active Directory, Cisco, Citrix, and Dell systems.
Familiarity with Android and Apple devices, including configuration and maintenance.
Knowledge of backup technologies and configuration management processes.
Ability to deliver exceptional customer service in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Experience documenting technical solutions and maintaining organized records.
Rates are open for discussion per market price*
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a bilingual (Japanese/English) Desktop Support Specialist to join our IT team. The ideal candidate will provide technical support for end users, including hardware, software, and network issues, with a strong focus on supporting Japanese-speaking employees or clients. This role requires excellent troubleshooting skills, customer service, and fluency in both Japanese and English.
Responsibilities:
Deliver technical support for software, hardware, and network systems, ensuring timely issue resolution.
Provide specialized assistance to Japanese-speaking users, addressing their IT needs effectively.
Manage and maintain system configurations, ensuring optimal performance and user accessibility.
Troubleshoot and resolve issues related to Active Directory, backup technologies, and configuration management.
Support mobile devices, including Android and Apple products, ensuring seamless functionality.
Collaborate with team members to implement and manage Cisco and Citrix technologies.
Perform regular maintenance and updates for Dell hardware and other computer systems.
Ensure proper documentation of support activities and resolutions for future reference.
Monitor and address system alerts to prevent potential disruptions.
Deliver excellent customer service while adhering to company standards and best practices.
Requirements
Fluency in both Japanese and English, with strong communication skills.
Proven experience in desktop support, including troubleshooting hardware, software, and network issues.
Expertise in technologies such as Active Directory, Cisco, Citrix, and Dell systems.
Familiarity with Android and Apple devices, including configuration and maintenance.
Knowledge of backup technologies and configuration management processes.
Ability to deliver exceptional customer service in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Experience documenting technical solutions and maintaining organized records.
Rates are open for discussion per market price*
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.