Dedicated Support Engineer

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Our client is currently seeking a qualified Dedicated Support Engineer to join their team onsite in Houston, TX and provide end-user support. This role is critical in supporting the IT infrastructure and end-user computing environment across lab and remote sites in the Greater Houston area. This engineer will work Monday to Friday, flexible hours between 7:00am - 5:00pm. There is occasional weekend/overtime as needed.

Duties and Responsibilities :

• IT Infrastructure & End-User Support:
  Provide hands-on support for operating systems, endpoint security, software distribution, and hardware management. Utilize monitoring tools to proactively maintain the health of IT systems in lab and remote environments

• Field Engineering & Onsite Repairs:
  Respond to escalated incidents that require physical presence. Travel to hubs and remote sites to resolve IT, network, or device issues that cannot be addressed remotely

• IMAC Services (Install, Move, Add, Change):
  Execute installation and configuration tasks following established procedures and checklists. Contribute to documentation and process improvement

• ITSM & ServiceNow:
  Manage incidents, service requests, and changes using ServiceNow. Maintain accurate records of IT assets and activities in compliance with ITIL practices

• Project Support:
  Participate in team, individual, and collaborative projects involving IT infrastructure, lab environments, and warehousing systems

• Ad-Hoc Services:
  Deliver flexible, skill-based support for undocumented or evolving IT needs, leveraging technical expertise and problem-solving capabilities

Skills and Qualifications :

• Minimum 5+ years of IT support experience
• Minimum 2+ years of experience in the Oil and Gas industry
• Proficiency in supporting Windows, Linux, networking, telecom, lab equipment, and process control domains
• Experience working in an ITIL-based environment
• Strong communication skills (written and verbal) and ability to interact with users and management face-to-face
• A successful DSE will demonstrate technical agility, customer service excellence, and the ability to manage both structured and ad-hoc IT tasks
• The role requires balancing incident resolution with proactive infrastructure support and project participation
• Certifications in ITIL, Cisco, Microsoft, or Linux preferred but not required
• Familiarity with ServiceNow or similar ITSM platforms preferred

Wage Range :
The rate for this position is between $30.00 - $44.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .