IT Support Technician

Job Title: IT Support Technician

Location: San Jose, CA 95134

Work Hours: 9:00 AM - 6:00 PM PST (Onsite)

Duration: 8 + Months

Responsibilities:

• Installing and configuring hardware and software components to ensure usability.
• Rack and stacking Server, lifting up to 50lb weight.
• Troubleshooting hardware and software issues.
• Ensuring electrical safety standards are met.
• Repairing or replacing damaged hardware.
• Upgrading the entire system to enable compatible software on all computers.
• Installing and configuring systems which support infrastructure and/or R&D activities.
• Developing and maintaining installation and configuration procedures.
• Performing tests and evaluations of new software and hardware.
• Providing support to users and being the first point of contact for error reporting.
• Establishing good relationships with all departments and colleagues.
• Conducting daily backup operations.
• Managing technical documentation.

Requirements:

• Strong knowledge of hardware and software installation and configuration.
• Ability to lift up to 50lbs and perform rack and stacking duties.
• Proficient troubleshooting skills for both hardware and software issues.
• Familiarity with electrical safety standards.
• Experience in repairing or replacing damaged hardware.
• Competence in system upgrading procedures.
• Excellent communication and interpersonal skills.
• Capability to perform asset management, including physical asset audits.
• Attention to detail in tracking inventory.

Remarks:

• This position requires physical presence onsite during the specified work hours.
• Asset management duties include conducting 4 physical asset audits per year and tracking inventory as needed.