Senior Business Analyst (Non-IT)

Overview

On Site
$$51.72 / hr
Contract - W2
Contract - to 2026-01-16

Skills

Business Analyst

Job Details

Job Description:
Responsibilities:
  • CollaboXX with global HR, IT, and business stakeholders to gather and document our HR Service Catalogue and convert to functional and non-functional requirements for ServiceNow HRSD.
  • Translate complex business needs into clear, concise, and actionable global requirements and user stories.
  • Ensure requirements align with global HR policies, compliance standards, and ServiceNow best practices.
  • Facilitate workshops, interviews, and working sessions to elicit requirements and validate solutions.
  • Work closely with ServiceNow developers, architects, and implementation partners to ensure accuXX configuration and delivery.
  • Assist in the development of test plans, scripts, and user acceptance testing (UAT), conducting and coordinating business UAT
  • Maintain traceability of requirements throughout the project lifecycle.
  • Identify and manage risks, dependencies, and change impacts related to global HR processes.
Qualifications Required:
  • Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field.
  • 5+ years of experience in HR systems implementation, with at least 2 years focused on HR Case Candidateagement Systems ie ServiceNow, Salesforce.
  • Proven experience in global requirements gathering and documentation.
  • Strong understanding of HR processes (e.g., onboarding, case management, knowledge management, employee lifecycle).
  • Excellent communication, facilitation, and stakeholder management skills.
  • Experience working in a global, cross-functional environment.
Strongly Preferred:
  • ServiceNow HRSD knowledge / certification.
Key Competencies:
  • Analytical Thinking.
  • Attention to Detail.
  • Cross-Cultural Communication.
  • Business Process Mapping.
  • Change Candidateagement Awareness.
  • Technical Acumen with HR Systems.
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