Technical Support Associate

Interested in traveling? Passionate about tech and wanting to kickstart your career in a fast-paced Financial Services environment?

This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organization, which due to its success, is now seeking to grow its Technical Support team.

This is a great opportunity, offering an in-depth training program and an exciting career promising personal and professional progression.

* Multi-week training program will require travel to Belfast (all costs covered by company). Please only apply to this position if you are open to this. *

The Role

• Technical Support Associate


• Working on-site with key financial clients, providing support and troubleshooting for internal employees


• Following escalation process, where necessary


• Deescalating customer frustrations and managing queries in a timely manner


• Communicating across multiple lines of business


• Completion of career-changing training


• Potential progression into other areas of the business, depending on your preference, such as management, infrastructure or cyber security

The Person

• Strong communication skills and customer service experience


• Tech support experience in Windows infrastructure/Azure/AD


• Competitive and Resilient character


• Ability to remain calm under pressure, empathize and be assertive and resilient


• If you have relevant professional experience, IT Bootcamp certifications will be considered in lieu of IT degree


• Strong Tech acumen on Microsoft systems


• Desire to complete training, upskill and progress your IT career

What's in it for you

• Attractive Salary


• Bonus


• Unrivalled 4-6 week Training Program


• Global Travel


• Opportunity for Certification


• Career Progression


• Social and Collaborative Environment


• And much more