Overview
Skills
Job Details
Position: Oracle CC&B Utilities Engineer-Customer Care & Billing
Location: Cedar Rapids, IA
Contract
Essential Duties and Responsibilities:
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Designs, documents, and implements new Enterprise application solutions within the IT environment for the Utilities department.
- Provides ongoing support, maintenance, and enhancements to existing and new software applications.
- Performs troubleshooting of infrastructure systems affecting application performance.
- Creates and maintains detailed application/program documentation.
- Contributes to reviewing and implementing IT application-based policies, procedures, and standards.
- Collaborates with cross divisional team members to perform root cause analysis of complex problems.
- Consults with internal team/management/vendors to discuss security issues for both short term projects and long-term department security initiatives.
- Works with vendors and business users to develop and implement software integrations.
- Analyzes users business requirements in the development and modification of computer systems.
- Coordinates and assists in planning and feasibility/requirements analysis to determine the viability for proposed systems.
- Troubleshoots and implements for non-enterprise applications and solutions.
- Assists in writing technical specifications ensuring that information dissemination meets the standards of quality for systems development.
- Performs related work as required.
Required Education and Experience:
- Bachelor's Degree in Information Technology, Computer Science, or related field and
- Seven (7) to ten (10) years experience working with and maintaining enterprise level computer applications OR
- An equivalent combination of education and/or experience (i.e., one year of relevant full-time experience may substitute for one year of education).
- Excellent written, verbal, and interpersonal communication skills.
- Experience with Oracle-based applications, in particular Customer Care & Billing and Oracle Analytics Publisher.
- Proficiency with Microsoft Office and Visio.
- Ability to work collaboratively with diverse populations.
Skills Required:
Experience with Oracle-based applications, specifically Customer Care & Billing (CC&B) and Oracle Analytics Publisher- 10 Years
Experience working with and maintaining enterprise level computer applications - 7 Years
Extensive experience with Oracle and Oracle-based technologies.7 Years
Proficiency with Microsoft Office and Visio.- 5 Years
Experience with process design, logical workflow analysis and design- 5 Years
Experience with in-depth configuration, code, analysis, and output- 5 Years
Experience with Utilities in both support and processes - 5 Years
Extensive experience troubleshooting problems and root cause analysis -5 Years