ServiceNow User Experience Lead

*Must be Hybrid and currently located in Minnesota*

We are seeking a ServiceNow User Experience lead to ensure that, for our ServiceNow-based solutions, they are designed with user-centered principles. This role will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging ServiceNow-based experiences.
Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals.

Responsibilities:

• Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
• Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes and mockups.
• Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
• Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences.
• Advocate for accessibility and inclusive design standards in all solutions
• Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
• Iterate on designs based on user feedback, analytics, and testing results
• Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
• Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
• Partner with Corporate Communications to align on corporate UX design standards.
• Adhere to Agile Methodology and ServiceNow Best Practices.

Horizontal facilitates valuable and productive conversations between you and potential employers.  We can assist you in growing your career by partnering you with employers that offer challenging assignments.  For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $32 - $65 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.