Overview
On Site
USD 95,000.00 - 100,000.00 per year
Full Time
Skills
Customer Service
Help Desk
Web Servers
Software Packaging
Policies and Procedures
Data Integrity
Management
Media
Backup Administration
Media Management
Storage
Standard Operating Procedure
Auditing
Servers
Regulatory Compliance
Operating Systems
Computer Hardware
Software Configuration
Database
Documentation
Debugging
Mechanical Engineering
Wireless Communication
Software Engineering
Training
Product Support
Technical Support
A+
Security+
Network+
ITIL
Design Of Experiments
Security Clearance
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2504957
Location: WASHINGTON, DC, US
Date Posted: 2025-04-23
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: DOE Q
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC.
In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
JOB DESCRIPTION:
Qualifications
EDUCATION AND EXPERIENCE:
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: WASHINGTON, DC, US
Date Posted: 2025-04-23
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: DOE Q
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with SAIC.
In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
JOB DESCRIPTION:
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
- Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.
- Salary: 95-100k.
Qualifications
EDUCATION AND EXPERIENCE:
- Bachelors and 2 + years related experience, 4+ additional years in lieu of education.
- 10+ years of relevant IT Support experience required.
- U.S. CITIZENSHIP REQUIRED.
- A+ Certification or higher required.
- Security+, Network+, HDI or ITIL certifications desired.
- Must have an active DOE Q or Top Secret clearance.
Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.