Overview
On Site
Full Time
Skills
Employment Authorization
Sales Management
Insurance
Health Care
Life Sciences
Workflow
Presentations
Collaboration
Return On Investment
Artificial Intelligence
Microsoft Azure
Genesys
Amazon Web Services
Customer Relationship Management (CRM)
Presales
Stakeholder Management
Communication
Strategic Thinking
Data Science
Business Administration
Customer Experience
Sales
Job Details
Role: CX Pre-Sales Lead
Location: NY/NJ- Onsite
Type: FTE (No Contract)
Work Authorization: This role is not eligible for company sponsorship now or in future.
Must Needed: Insurance or Healthcare & Life Sciences industries
About the Role:
We are looking for a seasoned CX Pre-Sales Lead experience in Insurance or Healthcare & Life Sciences industries. You will drive strategic client conversations, lead CX discovery workshops, and design innovative solutions leveraging Conversational AI, CCaaS, CRM, omnichannel engagement, and workflow automation.
Responsibilities:
- Conduct CX assessments, analyze customer journeys, and identify transformation opportunities.
- Lead presales efforts including proposals, demos, and solution presentations.
- Collaborate with sales, product, and delivery teams to craft tailored solutions.
- Engage with CXOs and stakeholders, articulating business value and ROI.
Skills & Experience:
- Expertise in CX platforms, Conversational AI (e.g., Dialogflow, Azure Bot), CCaaS (Genesys, NICE, Amazon Connect), CRM, and automation tools.
- Strong presales, solutioning, and stakeholder management experience.
- Excellent communication and strategic thinking to influence C-level executives.
Qualifications:
- Bachelor's/Master's in IT, Data Science, Business Administration, or related field.
- Proven track record in CX transformation and pre-sales within technology domains.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.