IT Helpdesk Support - Motion Recruitment Partners, LLC - Tulsa, OK, US | Dice.com

Motion Recruitment Partners, LLC

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IT Helpdesk Support

Tulsa, OK, US • Posted 1 day ago • Updated 6 hours ago

Full Time

On-site

0/hr - 0/hr

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Motion Recruitment Partners, LLC

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Job Details

Skills

Logistics
Decision-making
Analytical Skill
Conflict Resolution
Problem Solving
Writing
Network+
Microsoft Certified Professional
Laptop
Tier 1
Tier 2
Technical Support
Help Desk
Communication
Computer Hardware
Inventory
Asset Management
Telecommunications
Server Hardware
Supervision
Physical Security
Network
Documentation
Training

Summary

Tulsa, OK company is seeking a IT Helpdesk Support to join their team for a contract opportunity.

Rebuild Americas Infrastructure with our Fortune 200 Materials and Logistics Client.

Contract Duration: 3 Months with possible extensions
Required Skills & Experience

Minimum of two years of related work experience
Minimum of a High School Diploma or equivalent
Basic computer skills, decision-making, analytical, problem solving and interpersonal skills.
Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication. Will be required to obtain the following certifications in prescribed time frame from the effective date of assignment: A+ in 6 months; MCP in 12 months.

Desired Skills & Experience

Special training in A+ and Network + or MCDST, MCP, and HDI are preferred.

What You Will Be Doing

Resolve entry-level end-user calls and installs, modifies, and repairs desktop and laptop computer hardware and software systems under close supervision.
Provide Tier 1 support primarily, and as needed and assigned Tier 2 support
Receive and respond to user requests, providing users with technical support and resolving routine problems concerning information and voice systems related issues and other information
Receive and coordinate, as needed, all levels of technical questions from users
Document all user requests and enters status data from user calls into the Help Desk application; writes regular reports
Establish and maintain effective lines of communication with end-users throughout the lifecycle of their issue or service request
Installs software, hardware, and peripheral components
Create packages for quick install of all applications
Maintains desktop hardware and peripherals inventory within the asset management system
Install, maintain, coordinate telecommunications and server hardware installation and configuration under close supervision
Maintain physical security and logical security accounts for assigned systems
Monitor and resolve entry-level issues relating to systems, network, and security
Perform entry-level remedial actions to correct problems
Write clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products
Relocate technical equipment to and from an assigned location
Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 798231
Posted 1 day ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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IT Helpdesk Support

Motion Recruitment Partners, LLC

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Summary

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About Motion Recruitment Partners, LLC

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