IT Technical Support Specialist - Milledgeville, GA

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Network
Laptop
Network Design
Microsoft Office
Testing
Training
Virtual Private Network
Software Installation
Conflict Resolution
Customer Service
IT Operations
Business Process
LogMeIn
End-user Computing
Problem Solving
Technical Support
Management

Job Details

Client: Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD)
Work Type: Hybrid (Onsite + Remote)
Note: Candidate must be local to Milledgeville, GA (31062).

Role Overview

The Georgia DBHDD is seeking an IT Technical Support Specialist to provide end-user support, oversee IT systems and assets, and deliver training and assistance across the organization. The specialist will play a key role in maintaining essential IT operations, troubleshooting technical issues, and ensuring smooth business processes.

This individual should have strong knowledge of computer hardware, software, Active Directory, and network troubleshooting, along with the ability to support a wide range of end-user devices.

Responsibilities

  • Provide technical support for workstation software, hardware, printers, and phones.

  • Troubleshoot issues related to MS Office 365, VPN, Adobe, McAfee, LogMeIn, and encryption tools.

  • Resolve end-user computing issues on desktops, laptops, and Surface Pros.

  • Analyze staff needs, identify vulnerabilities, and implement improvements.

  • Support Active Directory environments, perform software installs, and troubleshoot related issues.

  • Manage system and network design, documentation, implementation, and testing.

  • Research and evaluate emerging technologies to improve IT efficiency.

  • Train employees on IT systems and provide hands-on assistance as needed.

Required Skills & Experience

  • MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption troubleshooting 3 years

  • Peripheral device troubleshooting (printers, scanners, MDF, monitors, keyboards, mice, etc.) 3 years

  • End-user computing device support (desktops, laptops, Surface Pros) 3 years

  • Active Directory domain experience 3 years

  • Proficiency in software installation and troubleshooting

  • Networking knowledge, with ability to troubleshoot from the command line

Ideal Candidate

  • Strong problem-solving and customer service skills

  • Ability to work independently under broad supervision

  • Adaptable to changing priorities in a fast-paced environment

  • Effective communicator with technical and non-technical staff

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.