Windows System Engineer

TCI has an immediate need for a Windows System Engineer in Raleigh, NC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.
NOTE: This position requires ship and the ability to obtain a Public Trust Security Clearance.
Work is performed on-site in Raleigh, NC 2 days per week; local remote 3 days per week.
RESPONSIBILITIES

• Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
• Provide an action plan for resolution of any/all faults detected.
• Perform isolation testing of problem equipment and/or software.
• Provide periodic reports to users and managers of systems status.
• Provide weekly status reports and maintain project cost charge backs.
• Maintain project plans as required and notify management of critical failures and/or missed milestones.
• Use change and test management procedures as required.
• Develop, implement, and follow the appropriate quality assurance program.
• Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations.
• Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
• Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues.
• Perform user assistance, training, and information sharing.
• Provide on-site system or application support for deployment/installation as required.

REQUIREMENTS

• A minimum of eight years of relevant experience.
• A degree from an accredited College/University in the applicable field of services is required. If the individual s degree is not in the applicable field then four additional years of related experience is required.
• Advance knowledge and troubleshooting skills with Microsoft Operating Systems.
• In-depth knowledge of distributed hardware and software systems.
• Use of management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.