Overview
On Site
USD 60,000.00 - 73,000.00 per year
Full Time
Skills
IT Operations
Network
Access Control
Cisco
Meraki
Repair
Printers
System Security
Collaboration
Customer Service
Supervision
ServiceNow
Service Desk
Technical Support
Management
Active Directory
Computer Networking
Routers
Switches
Wireless Communication
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft
Database
ODBC
Microsoft SQL Server
Computer Hardware
Communication
Microsoft Azure
Training
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.
Responsibilities:
Provide Tier I and II technical support to resolve hardware, software, and network-related issues.
Manage and maintain Active Directory, ensuring proper configuration and access control.
Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.
Install and configure Windows operating systems and Microsoft Office applications.
Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.
Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.
Develop and implement IT policies to enhance system security and efficiency.
Collaborate with users to provide clear communication and excellent customer service.
Work independently with minimal supervision, prioritizing tasks effectively.
Utilize ServiceNow for tracking and managing service desk tickets.
Requirements
Proven experience in an IT support role, with Tier I and II expertise.
Proficiency in using and managing Active Directory.
Strong background in networking, including routers, switches, and wireless systems.
Familiarity with Windows operating systems and Microsoft Office installation processes.
Knowledge of Microsoft Open Database Connectivity (ODBC) and SQL Server.
Ability to troubleshoot computer hardware and peripheral devices effectively.
Excellent communication and interpersonal skills.
Familiarity with Azure and Intune is a plus; training will be provided if needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.
Responsibilities:
Provide Tier I and II technical support to resolve hardware, software, and network-related issues.
Manage and maintain Active Directory, ensuring proper configuration and access control.
Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.
Install and configure Windows operating systems and Microsoft Office applications.
Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.
Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.
Develop and implement IT policies to enhance system security and efficiency.
Collaborate with users to provide clear communication and excellent customer service.
Work independently with minimal supervision, prioritizing tasks effectively.
Utilize ServiceNow for tracking and managing service desk tickets.
Requirements
Proven experience in an IT support role, with Tier I and II expertise.
Proficiency in using and managing Active Directory.
Strong background in networking, including routers, switches, and wireless systems.
Familiarity with Windows operating systems and Microsoft Office installation processes.
Knowledge of Microsoft Open Database Connectivity (ODBC) and SQL Server.
Ability to troubleshoot computer hardware and peripheral devices effectively.
Excellent communication and interpersonal skills.
Familiarity with Azure and Intune is a plus; training will be provided if needed.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.