Desktop Support Specialist

Technical Skill Set:
Proven experience installing and maintaining Windows 10, Windows 11, MacOS X operating systems.
Familiarity with Active Directory, Azure Active Directory, InTune, Encryption (Bit Locker & FileVault), Ivanti, PowerShell, and ServiceNow is highly desirable.
Working knowledge of Windows Deployment Toolkit for Imaging.
Comprehensive technical understanding of laptop and desktop hardware & peripherals.
Hands-on experience in hardware troubleshooting and problem-solving.
Technical proficiency in printers and scanners.

Non-Technical Skill Set:
Demonstrated proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to create, edit, and format documents, spreadsheets, presentations, and emails.
Experience with integrating Microsoft Office applications to streamline workflows and enhance productivity.
Maintains a high level of initiative, dedication, and the ability to work effectively under pressure.
Demonstrates strong attention to detail and a commitment to accuracy.
Skilled in organizing tasks, prioritizing multiple demands, and adapting to changing priorities.
Exhibits effective time management skills to meet deadlines and achieve goals.
Communicates effectively with team members across departments and at all levels of the organization.
Able to read and comprehend technical manuals, procedural documentation, and OEM guides.
Documents work performed to maintain clear records and facilitate future reference.
Possesses the physical ability to lift and bend with a maximum weight capacity of 50 pounds.

Additional Considerations:
A+ certification is preferred but not required.