Overview
On Site
$20 - $22
Full Time
Skills
call center
Job Details
Hi,
Hope you are doing well,
Role: Inquiry Supervisor
Location: Brooklyn, NY
Duration: 5+ years of contract
Internal Notes
Must Have-
Customer service
Supervisory/Lead/Manager experience
10+ years of experience
The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid Transit Adjudication Bureau summonses. Job Responsibilities:
Ensures efficient operation of the unit and manage the daily workflow
Plan, organize, direct, and manage daily activities of staff
Conduct agent live call monitoring and evaluations. Provide constructive feedback and coaching
Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign completion and agent call numbers
Prepare and analyze of various reports regarding agent statistics, income execution production and revenue generated from collection and enforcement activities
Monitors the process of Income Executions (wage garnishments) for outstanding judgments
Ensures the accuracy of information subpoenas for employment verification 4/29/21
Verifies employment and Social security data for Income Executions including research on Lexis Nexis
Interacts with various New York City Marshals regarding inquiries and resolution of outstanding issues
Review and update procedural manuals for Collection and Enforcement units
Must Have-
Customer service
Supervisory/Lead/Manager experience
10+ years of experience
The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid Transit Adjudication Bureau summonses. Job Responsibilities:
Ensures efficient operation of the unit and manage the daily workflow
Plan, organize, direct, and manage daily activities of staff
Conduct agent live call monitoring and evaluations. Provide constructive feedback and coaching
Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign completion and agent call numbers
Prepare and analyze of various reports regarding agent statistics, income execution production and revenue generated from collection and enforcement activities
Monitors the process of Income Executions (wage garnishments) for outstanding judgments
Ensures the accuracy of information subpoenas for employment verification 4/29/21
Verifies employment and Social security data for Income Executions including research on Lexis Nexis
Interacts with various New York City Marshals regarding inquiries and resolution of outstanding issues
Review and update procedural manuals for Collection and Enforcement units
Qualifications:
Bachelor s degree required
Supervisory and/or operations experience with the ability to successfully manage and train staff
2-3 years of collections or customer service experience with a corporate or government agency
Strong communication and interpersonal skills, both written and verbal
Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines
Debt collections experience in a call center environment
Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
Bachelor s degree required
Supervisory and/or operations experience with the ability to successfully manage and train staff
2-3 years of collections or customer service experience with a corporate or government agency
Strong communication and interpersonal skills, both written and verbal
Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines
Debt collections experience in a call center environment
Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.