Overview
On Site
Full Time
Skills
Reporting
Analytics
Decision-making
Product Lifecycle Management
Stakeholder Engagement
Innovation
Roadmaps
Management
Collaboration
Partnership
Stakeholder Management
IT Strategy
Embedded Systems
Internal Control
Privacy
Risk Management
Master Data Management
Mobile Device Management
Customer Analysis
Product Management
Banking
Financial Services
Scrum
Kanban
Data Governance
Data Quality
Meta-data Management
Regulatory Compliance
Informatica MDM
SaaS
Snow Flake Schema
Amazon Web Services
Data Warehouse
Communication
Mentorship
Leadership
Accountability
Know Your Customer
Onboarding
Analytical Skill
Problem Solving
Conflict Resolution
Attention To Detail
Computer Science
Information Systems
Agile
SAFE
Data Management
Job Details
Overview
We are seeking a dynamic and strategic product owner supporting MDM & Customer 360 data products to lead the design, delivery, and governance of high-impact data products that drive customer mastering and customer analytics across the bank. This role will lead an Agile squad in building scalable, secure, and reusable data assets to support reporting, analytics, regulatory compliance, and operational decision-making for the customer 360 domain. The ideal candidate brings deep experience in Master data management, enterprise data platforms, product lifecycle management, and cross-functional stakeholder engagement. This product owner will bring data product thinking, ensure alignment with risk and compliance standards, and foster a culture of data quality and innovation. Strong knowledge of financial services, customer data usage, regulatory data requirements, and modern data technologies is essential. This role reports into the Corporate Data Functions area supporting MDM and Customer 360 .
Responsibilities
Qualifications
Bachelor's Degree and 10 years of experience in MDM or Customer Analytics including Enterprise Data Warehouse OR High School Diploma or GED and 14 years of experience in Customer Analytics including Enterprise Data Warehouse
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
We are seeking a dynamic and strategic product owner supporting MDM & Customer 360 data products to lead the design, delivery, and governance of high-impact data products that drive customer mastering and customer analytics across the bank. This role will lead an Agile squad in building scalable, secure, and reusable data assets to support reporting, analytics, regulatory compliance, and operational decision-making for the customer 360 domain. The ideal candidate brings deep experience in Master data management, enterprise data platforms, product lifecycle management, and cross-functional stakeholder engagement. This product owner will bring data product thinking, ensure alignment with risk and compliance standards, and foster a culture of data quality and innovation. Strong knowledge of financial services, customer data usage, regulatory data requirements, and modern data technologies is essential. This role reports into the Corporate Data Functions area supporting MDM and Customer 360 .
Responsibilities
- Data Delivery: Lead the end-to-end delivery of scalable, high-value enterprise data products by driving agile-based execution, cross-functional collaboration, and stakeholders' alignment. Will be responsible for building roadmaps , backlog management and overall delivery.
- Data Leadership & Technical Expertise: Lead cross-functional squads including data engineers, analysts, and domain SMEs to deliver high-quality, governed, and reusable data assets on modern platforms.
- Business Partnership and Stakeholder Management: Foster strong relationships across Technology and the business taking the time to understand specific needs of the business and aligning technology strategy with organizational objectives.
- Data Product Evangelist: Fostering a culture of data ownership, literacy, and measurable value through consistent stakeholders' engagement and delivery of consumable data services.
- Data Governance: Partner with data governance team to ensure data quality, lineage, and metadata integration are embedded into every data product, supporting traceability, discoverability, and compliance with enterprise governance policies.
- Risk Management: Proactively identify, assesses, and mitigate data delivery and usage risks, ensuring adherence to internal controls, data privacy regulations and enterprise risk management frameworks.
Qualifications
Bachelor's Degree and 10 years of experience in MDM or Customer Analytics including Enterprise Data Warehouse OR High School Diploma or GED and 14 years of experience in Customer Analytics including Enterprise Data Warehouse
- 10+ years of experience in data product management and enterprise data delivery within banking, financial services or regulated industries.
- Proven track record of leading agile data product delivery across cross-functional teams using frameworks such as Scrum, SAFe, or Kanban
- Strong knowledge on data governance, data quality, and metadata management principles aligned to regulatory and risk/compliance standards.
- Deep understanding of data platforms (e.g., Informatica MDM( SaaS, OnPrem), Snowflake, AWS, DBT, Data Warehouse, Marts etc.) and hands-on experience delivering scalable, governed data solutions.
- Excellent communication and leadership skills, with a proven ability to mentor teams, influence senior leadership, and foster a culture of data literacy and accountability.
- Excellent domain knowledge on KYC and other onboarding processes as it pertains to customer mastering
- Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is desired.
- Action oriented change agent mentality with a strong drive for results.
- Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or related field; certifications in Agile, SAFe, or data management preferred.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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