Problem/Incident Management Specialist

  • Chicago, IL
  • Posted 15 hours ago | Updated 13 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

Change Management
Configuration Management
IT Service Management
Problem Management
Release Management
ServiceNow
Incident Management
ITIL
Presentations
Communication

Job Details

Position: Problem/Change Management Specialist

Location: Chicago IL 60606 (Hybrid) - Local Candidates

Duration: 06+ Months

JD:

Top 3 skill sets required for this role:

  1. Strong analytical and communication skills are required
  2. Previous Problem Management experience
  3. ServiceNow

Nice to have skills or certifications:

  1. ITILv3
  2. Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycles
  3. Experience with process, policy and metric development

Job Description:

Role will be responsible to review IT Problem Management tickets to asses and bring teams together to understand the Incident and find Root Cause / Resolution for that issue. The role will be responsible to prepare all applicable IT problems to be presented to the teams involved in the incident. Along with presentation to the IT Problem Advisory Board (PAB) for review. Role will be responsible to provide feedback and various reports and metrics to leadership stating the current state of IT Problem process and policy adherence. The selected candidate will work remote until the Client team returns to the office (TBD). The hiring manager will also conduct video interviews.

Required Qualifications:

  • Close interaction with Incident Management, Change Management, Release Management and Configuration Management will be required.
  • IT Service Management (ITSM) experience is a must - preferably IT Problem Management.
  • Strong analytical and communication skills are required.
  • ITIL certification is a plus. ? Experience with process, policy and metric development is a plus.
  • Experience with IT Release Management, Incident Management, Change Management and Configuration Management including software delivery lifecycles is a plus.
  • Experience with ServiceNow is a plus.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans

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