Hardware Sustaining Engineer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Hardware Sustaining Engineer

What does a successful Hardware Sustaining Engineer do at Fiserv?

Hardware reliability is critical to keep our merchants up and running. You will help maintain and improve the hardware for our smart payment terminals and POS devices that enable our merchants to process billions of dollars worth of transactions. This is a hands-on position to support and maintain current products to improve hardware quality and continuous supply. You will be the key person to perform data analysis and hands-on failure analysis for field returned products, implement design changes, drive system verification activities, and solve complex technical issues that take place during production and out in the field. You will also coordinate with supply teams to ensure a smooth supply of components to manufacturing, to plan alternate source selection and validation, and to support repair and remanufacturing. If you're passionate about improving hardware reliability and ensuring seamless payment experiences, we'd love to hear from you!

What you will do:

• You lead field failure analysis from end to end-digging into returns, uncovering root causes, and working with global teams to close the loop with corrective actions.
• You design and run real-world reliability tests that push our hardware to its limits-so we catch issues before our merchants ever do.
• You collect, analyze, and report on field performance data like AFR and ATR, helping us track quality and reduce the need for swaps or returns.
• You develop and maintain a worldwide repair network, defining smart processes for refurbishment, repair, and tracking performance through data.
• You investigate and resolve complex hardware issues in production and in the field, performing hands-on failure analysis and driving permanent fixes.
• You partner with supply chain teams to ensure smooth component flow, qualify alternate sources, and support repair and remanufacturing efforts.
• You drive offshore ODM to update the hardware design that meets or exceeds the product specification.
• You bring insights from field failures back to the drawing board, helping shape future product designs with real-world feedback.
• You collaborate on hardware/software integration, ensuring updates to the OS or firmware don't disrupt performance in the field.

What you will need to have:

• Degree in Electrical Engineering, Mechanical Engineering, or Computer Science.
• 7+ years of experience in hardware systems, preferably in high-volume consumer electronics.
• Strong data analysis skills to identify trends in field reliability reports and set priorities.
• Experience in design verification and reliability test methods, and regulatory/safety compliance testing.
• Proven track record of shipping products and driving hardware updates with offshore manufacturers.
• Hands-on experience troubleshooting digital, analog, and power-related designs at both the component and system level.
• Knowledge of wireless mobile device hardware, including displays, batteries, sensors, input devices, and communication protocols (3G/4G/LTE, Bluetooth, Wi-Fi).
• Proficiency with electronics test equipment and RF measurement tools.

What would be great to have:

• Experience with hardware development specific to Android-based systems.
• Background in electrical engineering, mechanical engineering, and/or software engineering.
• Demonstrated ability to retrieve and analyze logs from hardware components such as batteries and sensors.
• Familiarity with diagnosing issues in faulty devices through cross-functional hardware-software troubleshooting.
• A well-rounded technical foundation that spans both physical hardware and embedded software systems.

How you'll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech. This role is on-site.
• This role requires international and domestic travel (maybe once a quarter).

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

#LI-SH2

Salary Range

$110,700.00 - $189,700.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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