CX Solution Engineer

Overview

USD 100,900.00 - 165,300.00 per year
Full Time

Skills

Messaging
Machine Learning (ML)
Collaboration
Product Management
Product Marketing
Customer Engagement
Oracle
SaaS
Mentorship
Training
Problem Solving
Customer Experience
Marketing
Sales
Demonstrations
Presentations
Communication
Health Care
Life Sciences
Database
API
Enterprise Resource Planning
Analytics
Artificial Intelligence

Job Details

Job Description

Product Expertise and Demonstration Experience:
  • Learn and understand Oracle's CX suite of products, demonstrating their value to customers.
  • Develop and deliver solution messaging, presentations, and demonstrations to customers and prospects, showcasing the value proposition of Oracle's products and services.
  • Explain Oracle's position in the SaaS space and our approach to AI/ML.

Collaboration and Strategy:
  • Work with sales and cross-functional teams to align on deal strategy and win themes.
  • Respond independently to functional and technical elements of RFIs/RFPs.
  • Collaborate with Product Management, Engineering, and Product Marketing to continuously improve Oracle's products and marketing efforts.

Customer Engagement:
  • Conduct technical discovery meetings to document, analyze, and clarify business and technical requirements.
  • Establish trust with clients and influence key decision makers by demonstrating the business benefits and competitive advantages of Oracle's solutions.
  • Deliver standard, customized, and strategic solution demonstrations, whiteboarding sessions, presentations, architecture workshops, and best practices.

Other:
  • Develop best practices for specific industries to create repeatable stories and demonstrations.
  • Stay updated with industry trends, SaaS technologies, and best practices.
  • Train and mentor new or less experienced sales account managers and solution consultants on standardized processes, systems, and other work tools and resources.
  • Participate in ongoing training and certification programs to enhance technical skills.

Responsibilities

Required Skillset:
  • 5-7 years work experience with a proven record of success in a pre-sales, practitioner or consulting role, solving problems and generating positive customer outcomes.
  • Strong background in enterprise business applications, with expertise in CX related technologies (marketing, sales, and service).
  • Strong ability to craft and deliver presentations and demonstrations with and composure in front of all levels of technical and non-technical audiences.
  • A skillset to establish trust with clients, and the ability to influence key decision makers.
  • Ability to craft and deliver presentations and demonstrations to groups of diverse responsibility (both business and technology) in a variety of settings.
  • Outstanding written, verbal, presentation, and interpersonal communication skills.
  • Commitment to continuous learning and thriving in a collaborative team environment.
  • Ability to travel as needed and to work flexible hours.

Preferred Background:
  • Knowledge of Healthcare/Life Science Industries a plus
  • Hands on technical background working with data (databases, API's, ERP, EHR, Analytics, & AI...etc.).
  • Client facing consulting background always a plus
  • Demonstrated understanding of data and analytics
  • Bonus if you have knowledge & experience with CPQ & marketing automation as well as Healthcare Patient Portal

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $100,900 to $165,300 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 70/30.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.