Technical Support Analyst

The Georgia Department of Corrections Client protects the public by operating secure facilities and providing opportunities for offender rehabilitation. Client is seeking a Technical Program Analyst within the Office of Information Technology (OIT). The position supports the needs of the State Offices South (Tift Campus) location as well as facilities under Client and Georgia Correctional Industries (GCI)

- Manage and administer the Google Chrome Management Console for all Client devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management.

- Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing.

- Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities.

- Configure, deploy, and update Chromebooks, extensions and educational applications

- Enforce device and user policies, including content filters, sign in restrictions, and security settings

- Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education

- Troubleshoot hardware, software and connectivity issues related to Chrome devices

- Collaborate with instructional technology teams to ensure compatibility of digital learning tools

- Maintain accurate inventory records for Chrome devices and peripherals

- Document support procedures, user guides, and troubleshooting steps

- Analyze support trends to recommend improvements in device management and user experience

- Monitor system performance, updates and security compliance within the Chrome environment

- Associates or Bachelor's degree in Information technology, Computer Science or related field (or equivalent experience)

- 2+ years of experience providing IT support or systems administration preferably in an educational setting

- Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.