Customer Identity and Access Management (CIAM) SME - Remote

Overview

Remote
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12

Skills

IAM
Okta
Identity Access Management
CIAM
Customer Identity
Auth

Job Details

Position : Customer Identity and Access Management (CIAM) SME

Location : US EST Remote

Job Type: Contract

Responsibilities

We are seeking a skilled Customer Identity and Access Management (CIAM) Specialist with hands-on experience in Okta CIAM, Auth0, or Ping Identity to help design, implement, and optimize secure and seamless digital identity experiences for our external users. This role requires both technical expertise and customer-centric thinking to support secure onboarding, authentication, and access across multiple digital channels.

Key Responsibilities:

  • Design and implement CIAM solutions using Okta, Auth0, or Ping Identity to support secure and scalable customer identity workflows.
  • Build and manage identity services such as user registration, login, MFA, social login, SSO, consent management, and account recovery.
  • Integrate identity platforms with front-end and back-end systems (web apps, mobile apps, APIs).
  • Collaborate with UX, engineering, and security teams to balance user experience with strong authentication and access controls.
  • Develop and enforce CIAM policies around data privacy, identity proofing, and consent.
  • Work on identity federation, token-based authentication (OAuth2, OIDC, SAML), and API security.
  • Monitor identity events, perform root cause analysis of authentication issues, and optimize performance and availability.
  • Stay up to date on CIAM trends, standards (e.g., GDPR, CCPA), and best practices.
  • Create detailed technical documentation, including solution architecture and integration playbooks.

Required Qualifications:

  • 10+ years of hands-on experience in CIAM, with implementation and administration expertise in Okta, Auth0, or Ping Identity.
  • Strong understanding of identity standards: OAuth2, OIDC, SAML, JWT, SCIM.
  • Experience with front-end and back-end integration for customer identity flows (REST APIs, SDKs, webhooks).
  • Familiarity with web development frameworks and protocols (JavaScript, React, Node.js, etc. is a plus).
  • Experience working with identity verification, adaptive authentication, and consent management tools.
  • Strong analytical and problem-solving skills, with a focus on scalability and performance.
  • Excellent communication and documentation skills.

Preferred Qualifications:

  • Vendor certifications (e.g., Okta Certified Professional, Auth0 Certified Expert, Ping Identity Certification).
  • Knowledge of data privacy regulations and consent management frameworks (GDPR, CCPA).
  • Experience in customer-facing digital platforms (e.g., eCommerce, mobile apps, portals).
  • Familiarity with DevSecOps pipelines and CI/CD tools.
  • Experience with customer analytics and behavioral risk engines is a plus
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