Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Access Control
Attention To Detail
Cabling
Collaboration
Communication
Computer Hardware
Computer Networking
Conflict Resolution
Documentation
Hardware Installation
IT Service Management
Incident Management
Issue Resolution
Management
Network
Operating Systems
Physical Security
Problem Solving
Regulatory Compliance
Server Hardware
Servers
Storage
Teamwork
Technical Support
Job Details
Data Center Tech support
Payrate-$47/hr C2C or $40/hr W2
Location is Dallas, TX.
The Data Center Tech support is responsible for providing first-level hands n feet support for data center operations, including incident management, hardware monitoring, basic troubleshooting, and hands-on assistance with server, storage, and network equipment.
Key Responsibilities:
Ensure the smooth functioning of day-to-day activities within the data center environment.
Monitor data center infrastructure and environmental conditions (power, temperature, humidity, security system, etc.).
Perform routine checks and walk thorough on servers, storage, and network devices.
Assist in sharing network device console, iLO management console, hardware installation, decommissioning, device and rack cabling, and basic maintenance tasks.
Excellent troubleshooting and problem-solving skills
Coordinate with technical support team for issue resolution and change implementations.
Coordinate with Data Center service provider and logging the Remote Hand Support tickets and follow up till closures.
Maintain accurate data center documentation of equipment, incidents, and procedures.
Ensure compliance with physical security and access control policies and escort the vendor and visitors to the DC with valid scope.
Required Skills & Qualifications:
Diploma in computer science, IT, or related field.
Basic understanding of server hardware, networking, and operating systems.
Familiarity with ITSM tools and ticketing systems.
Strong attention to detail and willingness to work in a 24/7 shift environment.
Good communication and teamwork skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.