Overview
On Site
19 - 22
Contract - W2
Contract - Independent
Contract - 10 Month(s)
No Travel Required
Unable to Provide Sponsorship
Skills
Help Desk
Customer Service
Operating Systems
Technical Support
Microsoft Windows
Information Technology
Communication
Job Details
Job Title: IT Help Desk (L1) Technician (Entry Level)
Location: Reno, NV 89512
Employment Type: On-site
Contract Duration: 10 months
Job Overview:
We are seeking a motivated and customer-focused Level 1 Technician to join our IT support team on a 10-month contract. This is an excellent entry-level opportunity for individuals eager to build a career in information technology while supporting enterprise-level users and systems.
Key Responsibilities:
- Provide excellent customer service and first-level technical support to end users
- Communicate clearly and professionally with users and team members
- Install, configure, and support software, hardware, and peripheral devices
- Perform basic troubleshooting of user issues (desktop, laptop, peripherals)
- Assist with inventory tracking and control of IT equipment
- Escalate issues appropriately while documenting resolutions accurately
- Demonstrate a strong willingness to learn, grow, and adapt in a fast-paced environment
Required Qualifications:
- Associate’s degree in Information Technology or a closely related field OR
- Two (2) years of full-time experience in a technology-related role OR
- An equivalent combination of education and relevant experience
- Basic understanding of helpdesk operations and IT support concepts
- Strong communication skills and a customer-service mindset
Preferred Skills:
- Familiarity with Windows operating systems and basic networking concepts
- Experience with ticketing systems or IT inventory tools
- Ability to work independently and as part of a team
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.