Cupid Analyst

Job Title: Cupid Analyst (W2 only)

Job Location : Remote

Duration : 3 6 months - Contract to Hire

Job Summary: The Application Analyst has responsibility for system design, build, testing, validation, and ongoing support of assigned applications. Primary responsibility is ticket management - evaluate, troubleshoot, and resolve.

Licensure, Registration, and/or Certification: Obtain and maintain Epic certification in assigned application module(s). Active Epic Cupid Certification required

Knowledge, Skills, and Abilities: Ability to complete Epic Cupid certification and maintain certification in assigned application module(s). Basic computer skills. Ability to work independently and within a team across multiple disciplines. Ability to establish and meet work schedules within limited time frames and under tight deadlines. Analytical ability to solve both business and technical problems. Excellent interpersonal and communication skills. 3+ years experience working on Epic Cupid - BUILD and RUN

Essential Functions and Responsibilities: Responsible for obtaining and maintaining in-depth knowledge of functional workflows and the software functionality necessary to support them. Participate in future state workflow review and development and complete the necessary system to support these new workflows. Work collaboratively in workgroups and across interdisciplinary teams. Identify system optimization and enhancements and collaborate with vendors and other technology, project team, and end-user resources in order to design and implement effective solutions. Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex matters. Continually identify opportunities for functional improvement in applications. Provide tier-2 support of application incidents reported through the help desk. Maintain up to date documentation. Implement changes using documented processes that are compliant with departmental policies and procedures. Promote the Mission, Vision, and Values of the Health System and practice a high level of customer service in all aspects of job duties.

Decision Making: Independent judgment in making decisions from many diversified alternatives that are subject to general review in final stages only.

Working Relationships: Coordinates activities of others (does not supervise). Leads others in same work performed (does not supervise). Works directly with patients and/or customers. Works with internal customers via telephone or virtual interaction. Works with external customers via telephone or virtual interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level or above.

Supplemental Information: This document generally describes the essential functions of the job, and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.