Senior Endpoint Systems Engineer (Senior Infrastructure Services and Management Engineer)

Job Description

Provides technical expertise and support of Enterprise Infrastructure systems distributed across several data centers. Participates in short and long range technical and architectural planning. Guides all technical activities for infrastructure systems to ensure high reliability, efficiency, and cost effectiveness.

Highly Preferred:

• Endpoint Infrastructure Development: Develops and maintains endpoint infrastructure, particularly focusing on Windows endpoint management and optimization using Microsoft Intune.
• Policy and Procedure Implementation: Develops, recommends, implements, and evaluates approved policies and procedures related to endpoint management and end-user computing to ensure high availability and enhanced user experience.
• Technical Support and Troubleshooting: Coordinates and provides technical assistance, software updates, security patches, and troubleshooting for Windows endpoints, utilizing Microsoft Intune for streamlined operations.
• Collaboration and Integration: Works closely with cross-functional teams to design, deploy, and manage endpoint solutions that enhance productivity and integrate advanced engineering concepts using industry-standard tools.
• User Experience Enhancement: Innovates and implements solutions to improve end-user computing experiences, leveraging emerging technologies and engineering best practices specific to Windows environments.
• Autonomous Problem-Solving: Operates under general guidance, demonstrating autonomy in problem-solving and decision making, and determining independent courses of action.

Technical Skills:

• Strong proficiency in managing and troubleshooting Microsoft Windows operating systems (Windows 10/11).

• Solid experience with macOS administration and management.

• Expertise with at least one major Endpoint Management/MDM platform (e.g., Microsoft Intune/MEM, SCCM/ConfigMgr, Jamf Pro).

• Proficiency in scripting languages (PowerShell, VB) for automation.

• Familiarity with endpoint security principles and tools (EDR, anti-malware, encryption).

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) as they relate to endpoints.

• Experience with identity and access management solutions (e.g., Azure Active Directory, Active Directory).

Soft Skills:

• Excellent analytical and problem-solving skills with keen attention to detail.

• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.

• Ability to work independently and as part of a collaborative team in a fast-paced environment.

• Strong organizational skills with the ability to manage multiple priorities.

Job Responsibility

• Guides the infrastructure system analysis, definition, verification, and validation to ensure the evolving systems meet the requirements for the organization, including weekly review and monitoring of capacity and performance reports. Attends architectural review board meetings to ensure standards and the appropriate technical solutions are implemented. Manages ticket queues to ensure tasks are completed in a timely manner, ensuring Service Level Agreements are met. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Minimum 5 years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).