One Round interview - 100% Remote - CSR - Customer Service Representative (Banking)

Only 1 round of interview over MS-Teams

This is a 24/7 call center role; candidates must be flexible to work on rotating shifts, including days, nights, weekends, and holidays, as per business requirements.

As a Customer Service Representative - Treasury Services, you ll be expected to

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking,debit cards, ACH, and bill payments.
• Ensure adherence to established call procedures and customer service standards.
• Provide accurate information and solutions to customer inquiries in a professional manner.
• Ensure high levels of accuracy and attention to detail in every customer interaction.
• Work with supervision on standard tasks, and handle special tasks with general guidance.
• Maintain a high level of accuracy when addressing customer concerns.

The successful candidate will provide excellent customer service while adhering to required call-handling techniques. You will work under supervision for routine tasks, with general guidance provided for special assignments. While a strong knowledge of the job is required, in-depth technical expertise is not necessary.

Qualifications:

• Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.
• Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
• Excellent customer service skills with the ability to manage multiple types of inquiries.
• Ability to follow structured processes and maintain high accuracy levels.
• Strong verbal communication skills and professional telephone etiquette.
• Ability to work under supervision and follow established guidelines.
• Experience in financial services or call center operations is a plus.