Training Coordinator

About this Position:

Job Title: Training Coordinator

Roles and Responsibilities:

Training Plan Development

• Create borough-level training plans outlining timelines, goals, and formats (e.g., webinars, in-person, self-paced).

• Specify delivery schedules and required resources.

Training Delivery

• Lead in-person and virtual training tailored to user roles and technical skill levels.

• Host office hours, listening sessions, and feedback loops to refine future sessions.

Content Development

• Develop engaging, easy-to-understand materials such as:

  • Presentations, cheat sheets, user guides, and job aids.

  • Video tutorials and on-demand modules.

  • Pre- and post-assessments.

  • Customized content per application and user group.

User Engagement and Assessment

• Conduct knowledge checks before and after sessions.

• Facilitate interactive learning (e.g., demos, Q&A, role-playing).

User Acceptance Testing (UAT) Support

• Provide planning, facilitation, and follow-up during UAT processes.

• Capture feedback and update training or project plans accordingly.

Post-Training Support

• Provide continued user support through help desks, office hours, and updated materials.

• Host training content within LMS or other accessible platforms.

• Integrate training content into Help Desk workflows post-launch.

KPI Tracking and Reporting

• Track and report:

  • Training completion rates.

  • Engagement metrics.

  • Knowledge improvement.

  • Satisfaction scores.

• Deliver a final training report summarizing:

  • Training session outcomes.

  • User feedback and improvement recommendations.

  • Lessons learned and success highlights.

Role Summary:

• Training Coordinator: The Training Coordinator will oversee and manage the training initiative for the client, ensuring effective resource deployment and alignment with organizational goals. This role includes project management, KPI tracking, logistics coordination, and ensuring consistent, high-quality training delivery across all boroughs.

• The Training Coordinator will oversee the entire training initiative, ensuring the effective deployment of resources and maintaining alignment with client's goals.

Minimum Requirements:

Experience:

• 6+ years in project management, particularly in coordinating training programs.

• 3+ years of experience developing or refining training materials.

Skills:

• Experience in tracking and reporting on training effectiveness, such as attendance and engagement metrics.

• Proven ability to coordinate logistics and resources for large-scale training, both in-person and virtual.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).

• Strong communication and organizational skills.

• Ability to analyze training performance and adjust strategies based on feedback.

• Experience managing multiple tasks and meeting deadlines.