Overview
On Site
Full Time
Skills
Cross-functional team
Contact center
Program management
Problem solving
Collaboration
Innovation
Leadership
Strategy
Management
SAP
Presentations
Microsoft Excel
Documentation
Communication
Agile
Creativity
Operations
Data
Design
MBA
Job Details
Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.The Strategic Programs & Systems team is looking for a strong Program Manager to help drive strategy and development of tools supporting AppleCare Advisors and Contact Center. The role will work closely with multiple partners across AppleCare, including business users and IT developers.The team works in a very fast-paced environment and is often expected to meet aggressive goals. It is an outstanding opportunity to work on strategic projects and help the AppleCare organization achieve its business goals.
Key Qualifications
Project/Program management certification with 5+ years of experience Knowledge of and experience with project and product managementHas experience managing projects of all sizes, including large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor toolsExtensive knowledge of the AppleCare Contact Center systems are highly desiredExperience with SAP not required but may be a plusStrong presentation skills Effectively expresses ideas and thoughts verbally and in written form up to and including executive leadershipAbility to adapt to fast-paced work environment with shifting priorities a mustAbility to take initiative and work under limited direction is a mustAbility to maintain and develop relationships within the cross-functional teamsStrong problem-solving skillsCreative problem solving Passion for providing service and support that surprises and delights customersMust excel at working with cross functional team for change managementStrong organizational and documentation skills Proficient knowledge of the system development life-cycles
Description
In this highly visible role, you will need to be a skilled communicator with the ability to move fluidly between communication styles to meet a varied audience; must be able to present to leadership one day and host a roundtable with users the next. You must be great teammate with a passion for debate. You will need to be flexible, agile, and responsive in order to lead fast-paced business critical projects. At the same time, you will need to be creative, structured, and focused in order to pitch, define, and implement long-term technical work driven by the fiscal year funding process.You will be working with business partners, IT development teams, engineering organizations, and Operations to develop requirements and solutions to support the growth of the program. You will analyze data and feedback to come up with problem statements and then work across organizations to design solutions. You will need to be comfortable working with ambiguity and be an authority at generating consensus with partner teams.
Education & Experience
Bachelor's degree (or equivalent work experience). MBA a plus
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.The Strategic Programs & Systems team is looking for a strong Program Manager to help drive strategy and development of tools supporting AppleCare Advisors and Contact Center. The role will work closely with multiple partners across AppleCare, including business users and IT developers.The team works in a very fast-paced environment and is often expected to meet aggressive goals. It is an outstanding opportunity to work on strategic projects and help the AppleCare organization achieve its business goals.
Key Qualifications
Project/Program management certification with 5+ years of experience Knowledge of and experience with project and product managementHas experience managing projects of all sizes, including large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor toolsExtensive knowledge of the AppleCare Contact Center systems are highly desiredExperience with SAP not required but may be a plusStrong presentation skills Effectively expresses ideas and thoughts verbally and in written form up to and including executive leadershipAbility to adapt to fast-paced work environment with shifting priorities a mustAbility to take initiative and work under limited direction is a mustAbility to maintain and develop relationships within the cross-functional teamsStrong problem-solving skillsCreative problem solving Passion for providing service and support that surprises and delights customersMust excel at working with cross functional team for change managementStrong organizational and documentation skills Proficient knowledge of the system development life-cycles
Description
In this highly visible role, you will need to be a skilled communicator with the ability to move fluidly between communication styles to meet a varied audience; must be able to present to leadership one day and host a roundtable with users the next. You must be great teammate with a passion for debate. You will need to be flexible, agile, and responsive in order to lead fast-paced business critical projects. At the same time, you will need to be creative, structured, and focused in order to pitch, define, and implement long-term technical work driven by the fiscal year funding process.You will be working with business partners, IT development teams, engineering organizations, and Operations to develop requirements and solutions to support the growth of the program. You will analyze data and feedback to come up with problem statements and then work across organizations to design solutions. You will need to be comfortable working with ambiguity and be an authority at generating consensus with partner teams.
Education & Experience
Bachelor's degree (or equivalent work experience). MBA a plus