Overview
On Site
$30 - $30 per hour
Contract - W2
Skills
IT Support
Job Details
An IT company in New Jersey is currently seeking a motivated IT Support Associate. This contract-to-hire position provides a great opportunity for an individual looking to develop their career in IT support within a dynamic environment.
About the Opportunity:
- Hybrid or Remote: Fully onsite
- Shift: Standard business hours
- Schedule: Full-time
- Hours: 40 hours/week
- Setting: Onsite at 200 Jefferson Park, Whippany, NJ
Responsibilities:
The IT Support Associate will be responsible for:
- Performing desktop support, including hardware, software, network, printers, scanners, and A/V equipment for internal users.
- Managing On-Boarding & Off-Boarding processes by deploying and recovering laptops and other IT peripherals.
- Imaging, configuring, and deploying Windows 10 workstations.
- Troubleshooting Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software.
- Proactively troubleshooting production issues and ensuring all workstations meet security guidelines.
- Assisting in meeting Service Level Agreements (SLAs) for production systems.
- Supporting the extended IT Infrastructure Team as needed.
Qualifications:
- 0 to 2 years supporting IT Infrastructure functions
- Bachelor's degree or higher in Computer Science or Engineering
- Preferred Certifications: MCSA, A+, Net+
- Proficiency with Windows 10 workstations, printers, and basic networking
- Solid understanding of desktop systems and OTS applications
- Strong hardware troubleshooting skills
- Excellent customer service skills
- Strong written and verbal communication
- Ability to manage multiple priorities and remain calm under pressure
Desired Skills:
- Experience in Healthcare IT Infrastructure and HIPAA compliance
- Support of Apple Macs and mobile devices in a corporate environment
- Good knowledge of cloud-based infrastructure support tools and technology
- Strong organizational skills
- Ability to provide support outside of regular business hours as needed
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.