Salesforce System Admin

Why Work at Banner?

For over 50 years, Banner Engineering has been at the forefront of industrial automation. We offer products and solutions including award-winning sensors, wireless solutions, machine safety, indication and LED lighting. From Fortune 500 leaders to innovative startups, Banner's award-winning products and solutions are helping companies around the world increase efficiency, reduce costs, safeguard equipment, and protect personnel. Our commitment to innovation shows through a continuous, market-driven evolution of products and technology. With engineers employed in nearly every major department, engineering is in our DNA.

Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Pay and Benefits

Banner Engineering is committed to offering competitive pay and benefits, including, but not limited to:

• 401(k) with match
• Student Loan 401(k) match program
• Medical, Dental, and Vision Insurance Plans
• HSA (Health Savings Account) with company contribution
• Paid Time Off (PTO)
• Sales and Profit Sharing Eligibility
• Flexible work hours
• Life Insurance
• Paid Parental Leave
• Pet Insurance

Base Pay Range: $72,583 - $102,402

*Please note some career sites assign estimated compensation ranges that may not accurately reflect what is offered by Banner Engineering.

Position Summary

We are searching for a Salesforce System Administrator to join our Global Sales and Customer Operations team. This role requires business acumen along with technical skills to develop and document sales processes that support corporate initiatives. In this role, your responsibilities will include gathering business requirements, designing and maintaining the business application, configuring, conducting systems testing, and supporting the end-user experience. You will be responsible for general ongoing system administration, on-going enhancement development, as well as building and implementing reports and dashboards that support a global implementation. The position will be joining a team that is responsible for creating an end-user experience that creates value and is seen as a productive tool which is fully adopted. Join the Banner team to do fulfilling work with amazing team members working toward a common goal.

This position reports to the Director of Sales and Customer Operations.

What You'll Be Doing

This is a great opportunity for someone who enjoys working individually and collaboratively, staying on top of tasks, and making a meaningful impact across teams and projects. This is a hybrid position, with 3 to 4 days of in-office work at our Plymouth office location. Your weekly in-office schedule must be flexible, so it can be adjusted to meet business needs. Below are some key responsibilities of the role.

Key Responsibilities

• Serve as a system administrator for the Salesforce.com environment.
• Contribute to overall Salesforce design, roadmap, project management, and business requirements.
• Partner with the Global Sales Team to assist with data integrity efforts to maximize the organization's ability to make appropriate business decisions.
• Be a go-to person for the Salesforce platform - assisting users in understanding platform, using tools efficiently, and conflict resolution.
• Review Salesforce release notes for current platform impact and necessary implementation needs to stay supported by Salesforce.
• Act as a training resource for new hires across the global sales organizations and sales systems.
• Work with Banner management and end users to gather, understand, and define business requirements.
• Maintain our Sale Systems Team Jira board to align work with business needs and timeline.
• Develop user stories and to-be process flows to support the design and development of Banner's Salesforce solution and integrations with other Banner systems with Salesforce.
• Work collaboratively with team members to design a solution that will meet our business requirements and fulfill user stories.
• Contribute to integration projects as needed to support functionality collaborating with IT and Data quality groups.
• Complete the configuration to support user stories within Salesforce, Configure Price Quote (CPQ), Manufacturing Cloud, and embedding Business Intelligence (BI) reporting.
• Contribute to the creation of all necessary system and process documentation required for system maintenance and user training.
• Provide day-to-day support of Salesforce user requests.
• Provide and develop ad-hoc and ongoing reporting and dashboards.
• Manage general and security settings for new and current users.
• Collaborate with developers to test and verify that solutions will meet the business requirements.
• Stay up to date with new Salesforce features and functionality.
• Other duties as assigned.

What You Bring to the Table

To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required

• Bachelor's degree in Computer Science, Business, or related industry experience
• 1-3 years of Salesforce experience, able to demonstrate experience in supporting Salesforce.com or a competitive CRM platform

Preferred

• Able to obtain various Salesforce certifications
• Experience defining and supporting system integrations
• Expert skills in identifying and capturing business requirements
• Strong knowledge of system testing best practices and methodologies
• Experience with additional Salesforce packages and add-ons, including but not limited to Conga, Ironclad, Roll-up Helper, Salesforce Maps, and Advanced Approvals
• Familiarity with third-party data manipulation tools such as Inspector, Dataloader.io, and Workbench
• Experience using business intelligence tools (Qlik Sense, QlikView)
• Active user of Salesforce Trailheads
• Previous experience in a manufacturing field
• Excellent verbal, written, and interpersonal communication skills
• Strong team player with the ability to work effectively with end-users and colleagues domestically and internationally
• Strong analytical skills with proven data analysis, data verification, and problem-solving abilities
• Detail-oriented with the ability to work and drive tasks independently
• Experience with technical project management and team coordination
• Experience with the MS Office Suite; strong understanding of Excel preferred
• Well-organized, efficient, proactive, self-motivated, and results driven with the ability to deliver quality and timely results

Supervisory Responsibilities

• This position has no direct supervisory responsibilities.

What to Expect at Work

Physical Demands

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to support individuals with disabilities.

• Sit for up to 8 hours per day.
• Continuous movement, walking, or standing.
• Exposed to a computer screen for extended periods
• May require repetitive motions such as utilize a computer mouse, keyboard, computer, and other standard office equipment.
• Communicate with others frequently.

Working Environment

The work environment characteristics described here are representative of those you may encounter while performing the essential functions of this job.

• Corporate office environment - indoor and climate-controlled

Core Values

Customer Driven, Accountability Focused, Integrity Always, New Solutions - Every Day

If you excel in a dynamic, collaborative environment and are looking for meaningful challenges and opportunities to grow, you'll find a great fit here. Banner Engineering is a premier employer headquartered in MN, offering competitive compensation, comprehensive benefits, and opportunities for professional development as we rapidly grow in the Industrial Automation industry.

Banner Engineering is an equal opportunity employer that considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status.

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.