Technical Product Analyst

Job Title: Technical Product Analyst
Location: Remote
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Description:
Requirements gathering and documentation. Ability to analyze to manage business requirements through discussions, use cases and tools like ADO
Risk Reduction: the analyst captures business requirements working with end users/customers. The analyst is responsible for maintaining exceptions/issues, submitting Risk Assessments, while working with the Engineers to get a solution implemented.
Enhanced Security: The analyst collaborates with stakeholders to develop and implement efficient IAM solutions, which streamline access management processes and reduce administrative overhead.
Planning and Reporting: IAM Analyst assists with Agile/SAFe processes and ensures quarterly IAM objectives are met as part of the overall Mission Padlock program. The analyst is responsible for generating weekly/monthly/quarterly metrics across the IAM program.
Understanding identity and access management principles such as Modern Authentication Methods, Least Privilege, and Privileged Access Management.
Elicit, research, analyze, and document functional, non-functional, and data requirements utilizing a variety of requirement analysis techniques including, but not limited to stakeholder interviews, requirements workshops, business process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping.
Facilitate requirements discussions, present requirements and supporting material through alternative views, and continuously incorporate feedback into the product backlog.
Collaborate with vendors on the design, development, and delivery of new products and platforms.
Evaluate alternative solutions and processes as necessary.
Identify risks/issues and collaborate with the project/product team to mitigate.
Provide timely and concise communication of information to all appropriate internal and external stakeholders through a variety of communication channels.
Manage multiple priorities independently and/or in a team environment.
Bachelor's degree in Management Information Systems, Computer Science, Software Engineering, or other related field, or the equivalent combination of training, education, and experience.
8+ years experience as an IAM Systems Analyst, Business Systems Analyst, Product Development Analyst, Business Technology Analyst, or other related role.
Knowledge and experience applying agile delivery methodologies and frameworks (e.g., SAFe, Scrum, Kanban) to deliver new products and capabilities.
Knowledge of software/system engineering best practices.
Effective planning, research, analytical, and problem-solving skills.
Ability to effectively plan, organize, and prioritize multiple large, complex efforts.
Ability to communicate technical concepts to both technical and non-technical stakeholders.
Ability to manage multiple priorities independently and/or in a team environment to achieve goals utilizing effective planning, organization, and time management skills.
Ability to resolve problems and identify root cause.
Effective interpersonal, verbal, and written communication skills.
Advanced skill in Microsoft Office application suite including Excel, PowerPoint, and Visio.
Experience with Financial Services industry applications, systems, standards, practices, and trends.
SAFe Agilist, Product Owner / Product Manager, Scrum Master, Lean Portfolio Management certification or other related SAFe certifications.
Certified Scrum Master (CSM), DevOps, Microsoft Azure, or other IT industry certifications.
Experience with Microsoft Azure DevOps.

Proposed Deliverables
Requirements Delivery
Capture detailed stakeholder use cases, system requirements, and process flows specific to IAM components. Focus on identity lifecycle events like provisioning, authentication, password resets, and self-service workflows
Systems Documentation: Mapping, Reporting, Diagramming
IAM Process Flow Diagrams
Draft and assist architect and Engineer to create visual process models illustrating key workflows: provisioning, authentication (including SAML, OAuth2/OIDC), self-service, and integrations with internal and external systems
Diagrams should delineate decision points, exception pathways, and error handling routines
Technical Design Specifications
Blueprint the consolidated architecture overview, data flows, attribute mappings, authentication protocols, and system interfaces
Runbooks and Deployment Guides
Write step by step operational instructions for setting up and maintaining the IAM environment: installing components, configuring directories, setting policy agents, managing certificates, rolling back changes, and executing daily maintenance routines

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joul, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.